Smith.ai Pricing Guide 2026
Full pricing breakdown for virtual receptionist and AI phone answering
Smith.ai's listed plans and prices appear below with their billing terms. Monthly, annual, lifetime and custom-priced offers are different commitments. Check billing periods, seat counts, usage charges and optional add-ons. Compare with SchedulingKit pricing.
Smith.ai Pricing Plans
Here's what Smith.ai charges for their scheduling software in 2026.
Human Starter
per month; 30 calls, $11.50 additional call
- 30 calls/month
- Live human receptionists
- Call screening and routing; one transfer destination
- Appointment booking add-on $1.50/call
- Five short-answer intake questions
- First CRM integration free; additional CRM $0.50/call
Human Basic
per month; 90 calls, $10.50 additional call
- 90 calls/month
- Human-first core features; two transfer destinations
- Bilingual service; dedicated Spanish line adds $1/call
- Custom call instructions
- Confirm support scope; priority tier not established
Human Pro
per month; 300 calls, $8.50 additional call
- 300 calls/month
- Human-first core features
- Ten transfer destinations
- Dedicated manager entitlement requires confirmation
- Recording/transcription add-on $0.25/call
Web Chat Starter
per month; 20 chats, $7 extra chat
- AI-assisted live agents
- Website chat widget
- Lead capture
- Appointment booking adds $1/chat
- Confirm Facebook Messenger availability; current chat pricing does not establish it
AI Free
25 real calls/month; $3 each additional call
- 24/7 AI answering
- Recording/transcription/summaries
- AI scheduling and supported integrations
AI Pro
75 calls/month; base-tier overage $2.50/call
- AI Free features
- Dedicated onboarding and support
- Custom SMS branding
AI Enterprise
300 calls/month; base-tier overage $2.17/call
- Managed setup/optimization
- Custom AI prompts and workflows
- Multi-location support and dedicated success manager
Prices as of 2026-10-01. Visit Smith.ai for current pricing.
Hidden Costs to Know
Before signing up for Smith.ai, be aware of these additional costs:
- Human-plan overages: $11.50 Starter, $10.50 Basic, $8.50 Pro; AI Free $3, base AI Pro $2.50, base AI Enterprise $2.17
- AI has a Free plan; full-service human/chat plans use a paid plan with an eligible 30-day guarantee
- Chat, human phone and AI products have separate pricing and add-ons
- Human service is month-to-month through the current billing cycle; AI monthly service requires 30 days cancellation notice and also offers a six-month option with rollover calls
- Per-call billing does not establish the old longer-than-five-minute multiple-call rule; confirm any extended-intake fees
- Human answering costs the same day or night; booking is $1.50/call, recording $0.25/call and extra integrations $0.50/call
Smith.ai Pricing History
Earlier 2023 Starter increase from $255 to $285 is not established by a dated primary source.
Earlier 2024 tier-restructure date is not established by a dated primary source; current products are separate.
Earlier across-all-plans 2025 rate increase is not established by a dated primary source.
Smith.ai vs SchedulingKit
See how SchedulingKit compares on features and pricing.
| Feature | Smith.ai | SchedulingKit |
|---|---|---|
| Starting Price | AI Free: 25 calls; human Starter $300/30 calls | Free online booking; AI receptionist $39/month separately |
| AI Phone Answering | Human + AI hybrid | AI receptionist add-on: $39/month; usage allowances apply |
| 24/7 Coverage | All plans | AI receptionist add-on: $39/month; usage allowances apply |
| Appointment Booking | AI scheduling included; human booking adds $1.50/call | Free plan included |
| Live Human Agents | Yes | AI-only |
| Cost per Call | Depends on AI/human product, volume and add-ons | AI receptionist add-on: $39/month; usage allowances apply |
Our Verdict
Smith.ai has separate AI-first, human-first and web-chat products. AI Free includes 25 calls/month with $3 per extra call; AI Pro starts at $150/month for 75 calls and Enterprise at $500 for 300. Human Starter is $300/month for 30 calls, Basic $810 for 90, and Pro $2,100 for 300; their overages are $11.50, $10.50 and $8.50 per call respectively. Chat Starter is $140 for 20 chats with $7 overage. Compare AI and human coverage separately; the old universal $292.50 minimum and unlimited no-overage SchedulingKit comparison were incorrect. SchedulingKit Free includes one member, one event type, 50 bookings/month and one calendar with booking emails. CRM, payments and workflows require Standard; teams require Pro and custom domains Business. AI chatbot/receptionist are separate $12/$39 monthly add-ons with usage limits.
Smith.ai Pricing FAQs
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