How to Cancel Smith.ai
Canceling Smith.ai requires contacting their support team, as there is no self-service cancellation button. Smith.ai provides AI-powered virtual receptionist services with live agent backup, so you'll need to plan for call handling transition. Allow 5–10 minutes for the cancellation request plus a transition period.
Quick Answer
To cancel Smith.ai, Log into your Smith.ai dashboard and review your current plan, call volume, and any unused credits. Note your account details for the cancellation request. Then plan your call handling transition, and contact smith.ai support. The process takes about 12 minutes.Smith.
How to Cancel Smith.ai
Follow these steps to cancel your Smith.ai subscription
Review your current plan and usage
Log into your Smith.ai dashboard and review your current plan, call volume, and any unused credits. Note your account details for the cancellation request.
Plan your call handling transition
Before canceling, set up an alternative for incoming calls. Update call forwarding with your phone carrier to redirect calls away from Smith.ai.
Contact Smith.ai support
Email support@smith.ai or use the chat on their website to request cancellation. Include your account name, phone number, and requested cancellation date.
Port your phone number if applicable
If you have a virtual number through Smith.ai, request a number port to your new provider before the account is closed.
Confirm cancellation in writing
Get written confirmation of your cancellation date and any final billing details. Save all correspondence as proof of cancellation.
Update call forwarding
Redirect your business phone's call forwarding away from Smith.ai to your new solution or directly to your team.
Smith.ai Refund Policy
Smith.ai typically does not offer refunds for unused call credits or partial billing periods. Prepaid call bundles may be non-refundable. Contact support for specific refund eligibility.
Export Your Data First
Make sure to save your important data before canceling Smith.ai
Download call logs, transcripts, and recordings from the Smith.ai dashboard
Export client intake data and lead information
Save your call handling scripts and receptionist instructions
Note your call forwarding configuration for setup with a new provider
What Happens After You Cancel Smith.ai
Live receptionist and AI phone answering services stop on the cancellation date
Call logs, transcripts, and intake data become inaccessible
Any chat widget on your website stops working
Phone numbers through Smith.ai are released if not ported
Common Cancellation Issues
No self-service cancel button
Smith.ai requires contacting support to cancel. Email support@smith.ai with a clear cancellation request including your account details and desired cancellation date.
Calls still routing to Smith.ai after canceling
Update call forwarding with your phone carrier immediately. Smith.ai stops answering calls on the cancellation date, so unanswered calls may go to voicemail if not redirected.
Unused call credits not refunded
Prepaid credits are typically non-refundable. Use remaining credits before your cancellation date, or negotiate with support for a possible credit or partial refund.
Looking for a Better Alternative to Smith.ai?
If you're leaving Smith.ai because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Smith.ai →
Frequently Asked Questions About Canceling Smith.ai
How do I cancel Smith.ai?
Contact Smith.ai support via email at support@smith.ai or through their website chat. There is no self-service cancellation option in the dashboard.
What happens to my phone number when I cancel?
If you have a virtual number through Smith.ai, it will be released unless you port it to another provider. Start the porting process before your cancellation date.
Will I lose my call recordings?
Yes — call logs, transcripts, and recordings may be deleted after account closure. Export everything before initiating the cancellation.
Is there a minimum contract with Smith.ai?
Smith.ai plans are generally month-to-month with no long-term commitment. However, check your specific agreement for any minimum term requirements.
Official Resources
- Smith.ai Official Cancellation Page — Smith.ai's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.