How to Cancel Smith.ai
Contact Smith.ai support to confirm cancellation for your particular product and coordinate call forwarding and number transfer. Standard AI pricing requires 30 days' notice; human receptionist pricing says billing continues through the current monthly cycle. Six-month AI and discounted annual human options are also advertised, so check your selected agreement. Export needed records before access ends and obtain written confirmation of the service cutoff and final charges.
Quick Answer
To cancel Smith.ai, Log into your Smith.ai dashboard and review your current plan, call volume, and any unused credits. Note your account details for the cancellation request. Then plan your call handling transition, and contact smith.ai support. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. Smith.ai's human pricing page and money-back FAQ describe a 30-day new-customer guarantee capped at $1,000 for the plan and add-ons; the pricing page excludes overages. However, the same pricing FAQ also says first two weeks. Ask support to confirm the deadline for your purchase and submit any request promptly to [email protected] with subject Money-Back Request. Smith.ai also advertises a 30-day guarantee up to $1,000 for AI Receptionist on its small-business page; confirm the selected AI agreement's coverage. This is not an unlimited refund. Human pricing says cancellation is billed through the current monthly cycle; AI pricing requires 30 days' notice, with separate six-month options needing account confirmation.
How to Cancel Smith.ai
Follow these steps to cancel your Smith.ai subscription
Review your current plan and usage
Log into your Smith.ai dashboard and review your current plan, call volume, and any unused credits. Note your account details for the cancellation request.
Plan your call handling transition
Before canceling, set up an alternative for incoming calls. Update call forwarding with your phone carrier to redirect calls away from Smith.ai.
Contact Smith.ai support
Email [email protected] with account identifiers, product and requested end date. Confirm the required notice: AI pricing lists 30 days; human plans bill through the current month.
Port your phone number if applicable
If you have a virtual number through Smith.ai, request a number port to your new provider before the account is closed.
Confirm cancellation in writing
Get written confirmation of your cancellation date and any final billing details. Save all correspondence as proof of cancellation.
Update call forwarding
Redirect your business phone's call forwarding away from Smith.ai to your new solution or directly to your team.
Smith.ai Refund Policy
Smith.ai's human pricing page and money-back FAQ describe a 30-day new-customer guarantee capped at $1,000 for the plan and add-ons; the pricing page excludes overages. However, the same pricing FAQ also says first two weeks. Ask support to confirm the deadline for your purchase and submit any request promptly to [email protected] with subject Money-Back Request. Smith.ai also advertises a 30-day guarantee up to $1,000 for AI Receptionist on its small-business page; confirm the selected AI agreement's coverage. This is not an unlimited refund. Human pricing says cancellation is billed through the current monthly cycle; AI pricing requires 30 days' notice, with separate six-month options needing account confirmation.
Export Your Data First
Make sure to save your important data before canceling Smith.ai
For the documented human-receptionist dashboard, open Call History, filter records and use Call Log > Download CSV. Include blocked, spam, test and no-answer calls if needed. Separately download recordings from call details before the documented 90-day retention limit; confirm equivalent AI export controls for your account
The call CSV includes contact details, status, summary and actions; verify that any additional intake fields needed are preserved
Save scripts and receptionist instructions separately; a complete configuration export is not established
Record carrier forwarding settings and verify the new destination before service ends
What Happens After You Cancel Smith.ai
Obtain the confirmed cutoff for each canceled service; human billing-cycle terms and AI notice requirements differ
Confirm post-cancellation dashboard access; the recording help specifies 90-day recording/transcript retention, not indefinite access
If canceling a separate chat subscription, remove its widget and confirm its cutoff; canceling phone service does not establish automatic cancellation of chat
Coordinate port-out before closure and confirm number ownership/release timing; no universal release schedule is verified
Common Cancellation Issues
Cannot find the cancellation control
Email [email protected] to confirm product-specific cancellation and effective date. The reviewed primary sources do not establish a universal dashboard-button policy.
Calls still routing to Smith.ai after canceling
Update forwarding with the phone provider and test incoming calls. Confirm Smith.ai cutoff and your replacement voicemail/answering route; do not assume the forwarding configuration changes automatically.
Unused call credits not refunded
The human pricing page describes a 30-day new-customer guarantee capped at $1,000 for plans and add-ons, excluding overages, but also contains conflicting first-two-weeks wording. Submit a Money-Back Request to [email protected] promptly and ask which deadline governs your purchase. Confirm prepaid, annual or six-month agreement terms separately; unused calls are not automatically a refundable balance.
Looking for a Better Alternative to Smith.ai?
If you are leaving Smith.ai, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Smith.ai →
Frequently Asked Questions About Canceling Smith.ai
Official Resources
- Smith.ai Official Cancellation Page — Smith.ai's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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