AI Receptionist for Physical Therapists
Your therapists are hands-on with patients, not on the phone. An AI receptionist manages referral intake, schedules evaluations and recurring visits, handles insurance authorization questions, and keeps your treatment schedule at capacity.
AI receptionist for physical therapists uses voice AI to answer calls 24/7, book appointments through natural phone conversations, qualify leads, and route urgent calls — so your team focuses on clients, not answering phones. Powered by virtual assistant technology.
Common Phone Challenges for Physical Therapists
How AI Receptionist Solves These for Physical Therapists
Referral Intake Processing
When physician offices call with referrals, the AI collects the prescription, diagnosis, referring doctor, and patient contact information. The referral is packaged and ready for your clinical team to review.
Multi-Visit Recurring Scheduling
Patients needing multiple weekly visits get their entire treatment plan scheduled at once. The AI finds consistent time slots and handles individual rescheduling without breaking the pattern.
Insurance Authorization Support
Answers patient questions about authorized visit counts, remaining sessions, and copay amounts. Collects insurance details for new patients so your billing team can verify coverage before the first visit.
Post-Discharge Follow-Up
Contacts discharged patients at configured intervals to schedule reassessment visits, check on home exercise compliance, and rebook those who need additional treatment.
What's Included
Frequently Asked Questions
Can the AI handle physician referral intake?
Yes. It collects all referral details — prescription, diagnosis code, referring physician, and patient demographics. Your clinical team receives a complete referral package ready for scheduling and insurance verification.
How does it schedule multi-visit treatment plans?
Based on the prescribed frequency (2-3x per week), the AI finds consistent recurring slots that fit the patient's schedule. It books the full plan and handles individual visit changes.
Does it manage insurance authorization questions?
It provides patients with general information about their authorized visits, estimated copays, and session limits. For specific authorization lookups, it collects insurance details and routes to your billing team.
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