AI for Dental Practices

AI Receptionist for Dentists

Your dental team is focused on patient care, not phone queues. An AI receptionist answers every call to your practice — scheduling cleanings, handling new patient registration, fielding insurance questions, and managing cancellation backfills around the clock.

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AI receptionist for dental practices uses voice AI to answer calls 24/7, book appointments through natural phone conversations, qualify leads, and route urgent calls — so your team focuses on clients, not answering phones. Powered by virtual assistant technology.

30%

of new dental patient calls occur during lunch breaks

$200–$400

average new patient first-visit revenue

15%

daily production lost to unfilled cancellation gaps

Common Phone Challenges for Dental Practices

✕New patient calls going to voicemail during lunch hour when the front desk is on break

✕Existing patients needing to reschedule creating a cascade of calendar gaps and rebookings

✕Insurance eligibility questions requiring time-consuming verification calls during patient check-in

✕After-hours toothache and trauma calls with no way to assess urgency or schedule emergency slots

✕Hygienist schedule gaps from no-shows and cancellations reducing daily production

How AI Receptionist Solves These for Dental Practices

1

New Patient Registration by Phone

First-time callers complete their registration during the call: demographics, insurance information, medical history, and reason for visit. Their chart is pre-built before they arrive, eliminating clipboard paperwork.

2

Smart Cancellation Backfill

When a patient cancels, the AI immediately works through a prioritized list: patients with overdue treatment, those on the ASAP list, and recall patients. The hygienist or dentist slot is filled within minutes.

3

Insurance Eligibility Answers

Common insurance questions — accepted plans, estimated copays, coverage frequency — are answered instantly. For specific eligibility lookups, the AI collects all policy details and routes to your billing coordinator.

4

After-Hours Emergency Screening

Callers reporting dental pain, broken teeth, or facial swelling are guided through a symptom assessment. Genuine emergencies reach the on-call dentist; routine matters are booked first thing the next morning.

What's Included

24/7 AI call answering

Appointment booking by phone

Intelligent call routing

After-hours handling

Lead qualification

Calendar sync (Google, Outlook)

SMS & email confirmations

Custom greeting & scripts

Call analytics dashboard

Frequently Asked Questions

How does the AI handle new patient intake by phone?

It walks the caller through a structured registration: personal details, insurance information, medical history, current dental concerns, and preferred appointment times. Everything flows into your practice management system before the first visit.

Can it fill cancelled appointment slots quickly?

Yes. When a cancellation occurs, the AI contacts patients who need treatment, those on your ASAP list, and recall patients in that order. Most slots are filled within minutes, protecting your daily production.

Does it handle dental emergencies after hours?

It asks symptom-based questions to assess urgency — pain level, swelling, trauma type. Calls meeting emergency criteria are forwarded to the on-call dentist with a full briefing. Non-urgent callers get the next available morning appointment.

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