AI Receptionist for Auto Repair Shops
Your mechanics are under the hood, not at the front desk. An AI receptionist takes every call, books service appointments, provides repair status updates, and handles roadside assistance calls — keeping your bays full and customers informed.
AI receptionist for auto repair shops uses voice AI to answer calls 24/7, book appointments through natural phone conversations, qualify leads, and route urgent calls — so your team focuses on clients, not answering phones. Powered by virtual assistant technology.
Common Phone Challenges for Auto Repair Shops
How AI Receptionist Solves These for Auto Repair Shops
Drop-Off Rush Management
During the 7-9 AM rush, the AI handles overflow calls — booking appointments, taking drop-off details, and confirming key drop instructions — while your service writer focuses on in-person customers.
Automated Repair Status Updates
Integrate with your shop management system and the AI provides real-time repair updates to callers. 'Your brake job is in progress and should be ready by 3 PM' — no more interrupting techs for status checks.
After-Hours Breakdown Capture
When a customer's car breaks down at 10 PM, the AI takes down vehicle info, location, and issue details, then schedules a tow or first-morning appointment. You capture the job before they call another shop.
Service Menu & Estimate Quotes
Answers questions about common service pricing — oil changes, tire rotations, brake pads — and provides transparent estimates. For complex repairs, it books a diagnostic appointment.
What's Included
Frequently Asked Questions
Can the AI provide real-time repair status updates?
Yes. When connected to your shop management software, the AI looks up the vehicle by customer name or phone number and provides the current repair stage, estimated completion time, and any authorization requests.
How does it handle pricing questions?
You configure your service menu with price ranges. The AI quotes standard services like oil changes and tire rotations. For complex repairs, it explains that a diagnostic is needed and books the appointment.
What about after-hours tow and breakdown calls?
The AI collects vehicle details, location, and breakdown description, then either arranges a tow through your partner service or schedules a first-morning drop-off. Your shop captures the job instead of losing it.
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