AI Receptionist for Therapists
You're in session with a client — the last thing you can do is answer the phone. An AI receptionist handles new client intake, matches callers to therapists by specialty, manages confidential scheduling, and screens for crisis situations with the sensitivity your practice demands.
AI receptionist for therapists & counselors uses voice AI to answer calls 24/7, book appointments through natural phone conversations, qualify leads, and route urgent calls — so your team focuses on clients, not answering phones. Powered by virtual assistant technology.
Common Phone Challenges for Therapists & Counselors
How AI Receptionist Solves These for Therapists & Counselors
Sensitive New Client Intake
New callers describe their concerns in a confidential, judgment-free conversation. The AI collects presenting issues, therapy history, insurance details, and scheduling preferences — with the warmth and care your practice represents.
Specialty & Modality Matching
Routes callers to the right therapist based on their needs: anxiety, depression, couples therapy, trauma, EMDR, CBT. Each therapist's specialties and availability determine the match.
Crisis Screening Protocol
Callers expressing suicidal ideation, self-harm, or immediate danger are identified through configured screening questions. They're immediately connected to crisis resources and your emergency protocol is activated.
Confidential Schedule Management
Handles all scheduling with strict confidentiality — no appointment details in voicemails, discreet confirmation messages, and privacy-first communication throughout every interaction.
What's Included
Frequently Asked Questions
How does the AI handle sensitive mental health intake calls?
It conducts intake conversations with configured warmth and sensitivity. Callers share their concerns at their own pace, and the AI collects relevant information without judgment. All data is handled with strict confidentiality protocols.
Can it screen for crisis situations?
Yes. It's configured with crisis screening questions and recognizes language indicating immediate danger. Callers in crisis are connected to crisis hotlines and your emergency protocol is activated immediately.
How is client confidentiality maintained?
The AI never leaves clinical details in voicemails, uses discreet appointment confirmations, and encrypts all client data. It follows your practice's confidentiality requirements throughout every interaction.
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