How to Cancel 10to8
10to8 became Sign In Scheduling and is now part of Sign In App. Existing customers can still use app.10to8.com. Check the order form and terms that apply to your account before seeking non-renewal or a downgrade. Current Sign In App terms describe at least 60 days' written notice before renewal, unless an order form says otherwise. The published materials do not establish a universal free downgrade or a single self-service cancellation button for every legacy 10to8 account.
Quick Answer
To cancel 10to8, Use the existing-customer login at app.10to8.com. Find your order form, renewal date, invoices and any negotiated cancellation or downgrade provisions. Then export appointment and customer records, and ask support for the notice route. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. The applicable order form and terms govern charges. Current Sign In App terms say ordinary termination does not erase fees payable for the remaining subscription term, with specified exceptions for certain customer termination rights. They do not promise an automatic move to a free plan or a universal prorated refund. Ask support to confirm the terms tied to a legacy 10to8 account.
How to Cancel 10to8
Follow these steps to cancel your 10to8 subscription
Sign in and locate your agreement
Use the existing-customer login at app.10to8.com. Find your order form, renewal date, invoices and any negotiated cancellation or downgrade provisions.
Export appointment and customer records
In Reports > Export events, name and run a report for the required date range and organizations, then download the completed XLSX file. Check the customer fields selected; a single customer's data can also be exported from Customers.
Ask support for the notice route
Contact Sign In Scheduling support from the email linked to your account or use in-app chat. Ask which written-notice address and deadline apply to your specific subscription and whether you have a self-service control.
Send notice and save confirmation
Send the required written request before your contractual deadline. Current Sign In App terms specify at least 60 days before renewal unless the order form provides otherwise. Ask for the effective date, final charges, access cutoff and written acknowledgment.
10to8 Refund Policy
The applicable order form and terms govern charges. Current Sign In App terms say ordinary termination does not erase fees payable for the remaining subscription term, with specified exceptions for certain customer termination rights. They do not promise an automatic move to a free plan or a universal prorated refund. Ask support to confirm the terms tied to a legacy 10to8 account.
Export Your Data First
Make sure to save your important data before canceling 10to8
Open Reports > Export events and select the needed date range, organizations and customer fields
Run the named report and download the completed XLSX file from Downloads; verify its contents
Save booking page links and configuration details you need to recreate, and request other account data from support if the report is insufficient
What Happens After You Cancel 10to8
The service and renewal end date depend on the applicable order form and confirmed notice
Public booking links and connected workflows that rely on the subscription need a replacement plan
Current Sign In App terms make customer information available for 30 days after termination, subject to their terms
Any retained access, messaging, branding or integrations must be confirmed against the account's actual plan
Common Cancellation Issues
Confused by the rebrand
Sign In App says existing 10to8/Sign In Scheduling customers can continue using app.10to8.com with their current login. Review the current order form and plan rather than assuming old free-plan limits still apply.
Unsure whether a downgrade is available
Ask support to confirm your plan's options and effective date. Current Sign In App terms treat subscription downgrades as taking effect on renewal and require at least 60 days' written notice, unless the order form differs.
Looking for a Better Alternative to 10to8?
If you are leaving 10to8, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from 10to8 →
Frequently Asked Questions About Canceling 10to8
Official Resources
- 10to8 Official Cancellation Page — 10to8's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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