How to Cancel GoHighLevel
Canceling GoHighLevel (GHL) is done through the billing settings in your account. As a SaaS platform, there's no long-term contract for most plans, and you can cancel online. However, if you signed up through an agency or reseller, you may need to contact them directly. The process takes about 5 minutes.
Quick Answer
To cancel GoHighLevel, go to app.gohighlevel.com and sign in. If you're on a sub-account under an agency, you'll need the agency owner to handle the cancellation — sub-account users can't cancel directly. Then navigate to settings > billing, and click "cancel account" or "cancel subscription". The process takes about 10 minutes.GoHighLevel does not offer refunds for unused portions of your billing period.
How to Cancel GoHighLevel
Follow these steps to cancel your GoHighLevel subscription
Log into GoHighLevel
Go to app.gohighlevel.com and sign in. If you're on a sub-account under an agency, you'll need the agency owner to handle the cancellation — sub-account users can't cancel directly.
Navigate to Settings > Billing
Click Settings in the left sidebar, then select "Billing" or "Company Billing." This is where your subscription details and payment method are managed.
Click "Cancel Account" or "Cancel Subscription"
Scroll to the bottom of the billing page and click the cancellation link. GoHighLevel may ask why you're leaving and could present a retention offer.
Confirm cancellation
Review what you'll lose access to (sub-accounts, phone numbers, funnels, workflows, etc.) and confirm the cancellation. Take screenshots of this page for your records.
Verify and port numbers if needed
If you have phone numbers through GHL, request number porting before cancellation completes. Check your email for the cancellation confirmation and save it.
GoHighLevel Refund Policy
GoHighLevel does not offer refunds for unused portions of your billing period. Your account remains active until the end of the current cycle. Annual plan payments are non-refundable.
Export Your Data First
Make sure to save your important data before canceling GoHighLevel
Export contacts from the CRM section using the built-in CSV export feature
Download funnel and website pages by copying the HTML/content manually or using screenshots
Export workflow/automation configurations by documenting each workflow's steps
Request a data export through GHL support for comprehensive account data
What Happens After You Cancel GoHighLevel
All sub-accounts, funnels, websites, and workflows are deactivated
Phone numbers associated with your account are released (port them first!)
Email and SMS sending capabilities stop immediately after the billing period
Contact data and CRM records become inaccessible unless exported beforehand
Common Cancellation Issues
Sub-account user can't cancel
Only the agency account owner can cancel the subscription. If you're on a sub-account managed by an agency, contact your agency provider to cancel or transfer your account.
Phone numbers lost after cancellation
Port your phone numbers to another provider BEFORE canceling. Once the account is closed, numbers may be released and unrecoverable. Start the porting process at least 2 weeks in advance.
Can't export workflow automations
GHL doesn't have a native workflow export. Document each automation step manually with screenshots, or use the GHL API to extract workflow data before canceling.
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Frequently Asked Questions About Canceling GoHighLevel
Can I cancel GoHighLevel if I signed up through an agency?
If you're on a white-label or agency-managed sub-account, you need to contact your agency to cancel. The agency owner controls billing, not individual sub-account users.
What happens to my phone numbers when I cancel GoHighLevel?
Phone numbers are released when your account closes. To keep them, initiate a port-out request to another provider before your cancellation takes effect.
Is there a cancellation fee for GoHighLevel?
GoHighLevel doesn't charge a cancellation fee for month-to-month plans. Annual plans are non-refundable but can be canceled to prevent renewal.
Can I pause my GoHighLevel account instead of canceling?
GoHighLevel doesn't offer an official pause option. You'd need to cancel and re-subscribe later, though your data may not be retained. Contact support to discuss alternatives.
Official Resources
- GoHighLevel Official Cancellation Page — GoHighLevel's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.