How to Cancel GoHighLevel
Direct HighLevel agency subscriptions can be canceled through Agency Settings > Billing. Agency-resold access must be managed with that agency. Export required data and arrange number porting before cancellation: account retention does not preserve active access, and phone numbers follow a shorter deletion timeline. Review the effective date, minimum-commitment services and separate charges before submitting.
Quick Answer
To cancel GoHighLevel, Log into the direct agency account. If access was bought from another agency, contact that agency administrator; HighLevel cannot cancel its reseller-managed account for you. Then open agency settings > billing, and open the cancellation flow. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. Terms generally do not refund unused or partially used subscriptions, except where required by law or granted at HighLevel discretion. Some services have non-cancelable minimum commitments or enabled add-ons that cannot be canceled or refunded; review those terms separately. Request remaining paid Wallet credits within 30 days after cancellation or termination; they are not automatically refunded and free promotional credits have no cash value. Confirm the effective access date before submitting rather than assuming billing-period-end access.
How to Cancel GoHighLevel
Follow these steps to cancel your GoHighLevel subscription
Identify who bills the subscription
Log into the direct agency account. If access was bought from another agency, contact that agency administrator; HighLevel cannot cancel its reseller-managed account for you.
Open Agency Settings > Billing
Use Agency View and open Settings > Billing. Check recurring subscription, Wallet and add-on charges separately.
Open the cancellation flow
Select Want to modify/cancel your subscription?, then Show More > Cancel Plan. Choose the cancellation reason and click Next.
Review and submit cancellation
Review the data-loss warning, choose I am sure I want to cancel, provide feedback of at least 30 words, and click Submit. Confirm effective access and billing dates in the displayed flow.
Verify confirmation and number transfer
Keep confirmation records and ensure number porting was completed before service is lost. Phone numbers and A2P registrations are deleted 14 days after cancellation, with number charges continuing in that interval. Request any remaining Wallet credit promptly.
GoHighLevel Refund Policy
Terms generally do not refund unused or partially used subscriptions, except where required by law or granted at HighLevel discretion. Some services have non-cancelable minimum commitments or enabled add-ons that cannot be canceled or refunded; review those terms separately. Request remaining paid Wallet credits within 30 days after cancellation or termination; they are not automatically refunded and free promotional credits have no cash value. Confirm the effective access date before submitting rather than assuming billing-period-end access.
Export Your Data First
Make sure to save your important data before canceling GoHighLevel
As an admin in each sub-account, open Contacts > Smart Lists, select contacts and use Manage Fields to choose visible export columns, then More > Export. Download the completed CSV under Contacts > Bulk Actions within 30 days. Only the latest note up to 255 characters is included; past email/SMS logs and automation history are excluded
Preserve funnel/website content and applicable account Snapshots; snapshots are HighLevel asset transfers, not a portable full website backup
Document workflows and include eligible configurations in a Snapshot before moving to another HighLevel account; contacts/conversations/live data are separate
Request the needed data scope from support and verify completeness; the reviewed cancellation guide does not promise a comprehensive one-file account export
What Happens After You Cancel GoHighLevel
Agency and sub-account access to funnels, sites, workflows and other account features ends after cancellation
Phone numbers and A2P registrations are deleted after 14 days; number charges continue during those 14 days
Workflows and automations stop after cancellation. Retention help says associated add-on subscriptions are canceled; check outstanding usage, Marketplace or external services and customer obligations separately
Account data is retained for 90 days for reactivation, then permanently purged with no recoverable backup; export before cancellation
Common Cancellation Issues
Sub-account user can't cancel
If another agency sold you access, contact that agency administrator. The direct agency cancellation flow does not authorize you to cancel the provider's own HighLevel subscription.
Phone numbers lost after cancellation
Arrange port-out before cancellation; numbers and A2P registration are deleted after 14 days and number charges continue meanwhile. The earlier two-week lead-time recommendation is not a guaranteed porting duration; confirm timing with both carriers.
Can't export workflow automations
Snapshots can transfer selected configurations within HighLevel but do not provide a complete portable archive of live contacts, conversations or appointments. Document workflows and verify each destination requirement; a generic API call is not a guaranteed full workflow export.
Looking for a Better Alternative to GoHighLevel?
If you are leaving GoHighLevel, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from GoHighLevel →
Frequently Asked Questions About Canceling GoHighLevel
Official Resources
- GoHighLevel Official Cancellation Page — GoHighLevel's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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