How to Cancel Mindbody
Canceling Mindbody requires contacting their support team directly — there's no self-service cancellation button in the dashboard. Mindbody typically requires 30 days' written notice to cancel, and some plans have early termination fees. Budget 15–20 minutes to complete the process including the support call or email.
Quick Answer
To cancel Mindbody, Log into your Mindbody business account and check your subscription agreement. Look for the contract length, early termination fees, and required notice period (typically 30 days). Find this under Settings > Subscription. Then export all your data, and contact mindbody support. The process takes about 12 minutes.Mindbody generally does not offer refunds for unused portions of your subscription.
How to Cancel Mindbody
Follow these steps to cancel your Mindbody subscription
Review your contract terms
Log into your Mindbody business account and check your subscription agreement. Look for the contract length, early termination fees, and required notice period (typically 30 days). Find this under Settings > Subscription.
Export all your data
Before initiating cancellation, export everything: client lists, appointment history, sales reports, and staff schedules. Go to Reports and export each section as CSV. Mindbody may restrict data access after cancellation.
Contact Mindbody support
Call Mindbody at 877-755-4279 or email support@mindbodyonline.com to request cancellation. Have your account number, business name, and contract details ready. Ask for written confirmation.
Submit written cancellation notice
Mindbody may require a written cancellation request via email or their support portal. Send a clear cancellation request including your business name, account ID, and requested cancellation date.
Follow up and verify
After submitting, follow up within 5 business days to confirm your cancellation is being processed. Check your bank or credit card statements to verify no further charges after the cancellation date.
Save confirmation documentation
Keep all cancellation emails, reference numbers, and screenshots. Mindbody's 30-day notice period means you'll be billed for one more cycle after your cancellation request.
Mindbody Refund Policy
Mindbody generally does not offer refunds for unused portions of your subscription. Early termination fees may apply if you're within a contract period. Annual plans are typically non-refundable.
Export Your Data First
Make sure to save your important data before canceling Mindbody
Go to Reports > Client Reports to export your full client list with contact information
Export appointment history and sales data from Reports > Sales Reports
Download staff schedules and payroll data if applicable
Save your class/service descriptions and pricing manually (no bulk export available)
What Happens After You Cancel Mindbody
Your Mindbody business profile and app listing are deactivated
Client data may be retained for a limited period — request a full export before canceling
Branded app (if applicable) stops working and is removed from app stores
Staff accounts and access are revoked at the end of the billing period
Common Cancellation Issues
Mindbody won't let me cancel without a phone call
Mindbody prefers phone cancellations, but you can also email support@mindbodyonline.com with a formal cancellation request. Include your account details and keep the email as proof.
Early termination fee is too high
Negotiate with Mindbody support — they sometimes waive or reduce ETFs, especially if you've been a long-term customer. Ask to speak with a retention specialist.
Still being charged after cancellation date
Remember the 30-day notice period — your cancellation takes effect 30 days after your request, not immediately. If charges continue beyond that, dispute with your bank and contact Mindbody with your confirmation.
Looking for a Better Alternative to Mindbody?
If you're leaving Mindbody because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Mindbody →
Frequently Asked Questions About Canceling Mindbody
How long does it take to cancel Mindbody?
Mindbody requires 30 days' written notice. From the day you submit your cancellation request, expect to be billed for one more cycle before the account is fully closed.
Can I cancel Mindbody online without calling?
While Mindbody prefers phone cancellations, you can email support@mindbodyonline.com with a written cancellation request. Include your business name, account number, and requested cancellation date.
Will I lose my client data when I cancel Mindbody?
Mindbody may delete your data after account closure. Export all client data, appointment history, and reports before initiating cancellation to avoid losing critical business information.
Does Mindbody have an early termination fee?
Some Mindbody contracts include early termination fees, especially for annual or multi-year agreements. Review your contract terms or ask a support representative about any applicable fees.
Official Resources
- Mindbody Official Cancellation Page — Mindbody's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.