How to Cancel Jobber
Canceling Jobber can be done from your account settings in the web dashboard. Jobber operates on a month-to-month basis for most plans, so there's no early termination fee. The cancellation process takes about 5 minutes and can be completed without contacting support, though you may want to export your data first.
Quick Answer
To cancel Jobber, go to getjobber.com and sign in with your account owner credentials. Only the account owner can cancel the subscription, other team members won't have billing access. Then navigate to settings > billing, and click "cancel subscription". The process takes about 10 minutes. Jobber does not offer prorated refunds for monthly plans.
How to Cancel Jobber
Follow these steps to cancel your Jobber subscription
Log into your Jobber account
Go to getjobber.com and sign in with your account owner credentials. Only the account owner can cancel the subscription, other team members won't have billing access.
Navigate to Settings > Billing
Click on the gear icon to open Settings, then select "Billing" or "Account & Billing" from the menu. Your current plan and payment details will be displayed.
Click "Cancel Subscription"
Scroll to find the "Cancel Subscription" or "Close Account" option. Jobber will walk you through what happens when you cancel and may offer a discount or plan change.
Complete the cancellation steps
Select your reason for canceling, review the confirmation details, and submit. Jobber may offer to downgrade you to a cheaper plan before fully canceling.
Save your confirmation
Take a screenshot of the cancellation confirmation page and save the confirmation email. Verify that your payment method won't be charged after the current period.
Jobber Refund Policy
Jobber does not offer prorated refunds for monthly plans. Annual subscriptions are also non-refundable, but your access continues through the remainder of the paid period.
Export Your Data First
Make sure to save your important data before canceling Jobber
Go to Settings > Import/Export to download client data as a CSV file
Export job history and invoice records from the Reports section
Download any attached files, photos, or documents from individual job records
Save your price list and service descriptions manually for setup in a new tool
What Happens After You Cancel Jobber
Your account becomes read-only, you can log in and view data but can't create new jobs or invoices
Client portal links and online booking pages stop working
Automated job reminders, follow-ups, and text messages stop sending
Your data is retained for a period after cancellation so you can still access reports
Common Cancellation Issues
Can't access billing settings
Only the account owner has billing access. If you're a team member or manager, ask the account owner to cancel. If you've forgotten which email the owner used, contact Jobber support.
Worried about losing client history
Export your data before canceling. Jobber retains data in read-only mode for a limited time after cancellation, but export early to ensure you don't lose anything.
Active jobs or unpaid invoices
Jobber will remind you about open jobs and outstanding invoices. Complete or close these items before canceling to keep your records clean.
Looking for a Better Alternative to Jobber?
If you're leaving Jobber because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Jobber →
Frequently Asked Questions About Canceling Jobber
Official Resources
- Jobber Official Cancellation Page — Jobber's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
When this isn't for you
This is not for you if you're staying with your current platform. The migration walkthrough only matters when you've already decided to switch. Skip if you're still evaluating options.