How to Cancel Jobber
An admin can cancel a web-purchased Jobber subscription under Gear > Account and Billing. App-purchased subscriptions use More > Subscription in the Jobber app. Access continues until the displayed end date, then account data becomes inaccessible. Annual or monthly one-year commitments continue through the full term. The terms also state an annual renewal notice requirement; confirm the deadline for your agreement before renewal. Allow time to export and verify your records before access ends.
Quick Answer
Export your records while access is active. An admin can cancel a web subscription at Gear Icon > Account and Billing > Change your subscription > Cancel Subscription; app purchases use More > Subscription. Save the displayed final access date. A monthly one-year commitment keeps payments due through its full term. Check annual renewal notice requirements with Jobber before that date; permanent closure is a separate owner-only action.
How to Cancel Jobber
Follow these steps to cancel your Jobber subscription
Sign in as an admin and export first
Admin users can cancel a subscription; owner-only permission applies to permanent closure, a different action. Export required client, job, invoice and attachment data before the subscription expires.
Open Account and Billing
For a web subscription, select the Gear Icon, then Account and Billing. If you subscribed through the app, use More > Subscription in the Jobber app instead.
Select Cancel Subscription
On the web, find Change your subscription and choose Cancel Subscription. In the app, use the red Cancel Subscription button. Do not confuse cancellation with permanent Close Account.
Confirm the cancellation
Confirm Cancel Subscription on the displayed prompts and choose a reason. Review the renewal/end date shown; annual and monthly one-year commitments remain active through their full term.
Save the end-date confirmation
Keep the cancellation confirmation and verify the displayed final access date. Check remaining committed payments and separate services. The terms state at least 30 days before annual renewal, or a 30-day window after a renewal notice; confirm which deadline applies with support because the help guide does not explain that notice requirement.
Jobber Refund Policy
Web subscription fees are non-refundable under Jobber terms: no partial-month credits, upgrade/downgrade refunds or refunds for unused months. Monthly one-year commitments remain payable through the term after cancellation notice. Annual prepaid access continues to term end without a refund. App Store/Google Play refund requests go to the store. Applicable legal rights and subscription terms govern.
Export Your Data First
Make sure to save your important data before canceling Jobber
An admin on an eligible plan can use Clients > More Actions > Export Clients, selecting CSV or vCard; Jobber emails the export
On Jobber.com, use Insights > Reports, choose the needed report and date range, then Email CSV with All columns or Selected columns. Older closure help calls this Export Excel Copy. Not every report supports CSV; save quote/job/invoice PDFs separately via More Actions > Download PDF
Save needed attachments, photos and documents separately; verify completeness with support because a universal bulk attachment export was not established
Use Gear icon > Settings > Products & Services > Export to CSV for your saved price list. Check all delivered files against the account and separately preserve custom line items or configuration not covered by that list
What Happens After You Cancel Jobber
Full access continues to the displayed term end; then clients, jobs, invoices and other account data become inaccessible, not read-only
Permanent account closure makes client hub unavailable; confirm the exact booking-link cutoff for cancellation and update public links beforehand
Plan continuity for reminders, follow-ups and texts before expiry; the exact dispatch cutoff should be confirmed with support
Cancellation preserves an account that can be reactivated by resubscribing; permanent closure is irreversible and data cannot be retrieved afterward
Common Cancellation Issues
Cannot access billing settings
Cancellation requires an admin user, not necessarily only the owner. Ask an admin or contact official support; permanent account closure separately requires the owner.
Worried about losing client history
Export while access is active. After expiration there is no promised read-only access. Cancellation leaves an account that can be reactivated with renewed billing; permanent closure removes it irreversibly.
Active jobs or unpaid invoices
Review outstanding work and payments before expiry rather than relying on an automatic cancellation warning. Save invoice PDFs and confirm ongoing payment handling with support. Closure guidance describes batch PDF export for awaiting-payment/past-due invoices.
Looking for a Better Alternative to Jobber?
If you are leaving Jobber, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Jobber →
Frequently Asked Questions About Canceling Jobber
Official Resources
- Jobber Official Cancellation Page — Jobber's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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