How to Cancel Housecall Pro
Canceling Housecall Pro can be done through the account settings in the web dashboard, though you may need to contact support for certain plan types. The process is relatively straightforward for monthly subscribers and takes about 5–10 minutes. Annual subscribers should review their contract terms first.
Quick Answer
To cancel Housecall Pro, go to housecallpro.com and sign in with your account owner credentials. Only the account owner can manage billing — dispatchers and technicians don't have cancellation access. Then navigate to account settings, and click "cancel subscription". The process takes about 10 minutes.Housecall Pro does not offer refunds for partial billing periods on monthly plans.
How to Cancel Housecall Pro
Follow these steps to cancel your Housecall Pro subscription
Log into Housecall Pro
Go to housecallpro.com and sign in with your account owner credentials. Only the account owner can manage billing — dispatchers and technicians don't have cancellation access.
Navigate to Account Settings
Click on your profile icon or the Settings gear in the navigation. Go to "Account" or "Billing & Subscription" to view your current plan details.
Click "Cancel Subscription"
Find and click the "Cancel Subscription" or "Downgrade" option. Housecall Pro will show you what features you'll lose and may offer a retention deal or discounted rate.
Complete the cancellation flow
Select your reason for leaving, review the cancellation terms, and confirm. If the online option isn't available, call Housecall Pro support at 858-842-5746.
Verify and save confirmation
Check your email for a cancellation confirmation. Verify in your billing settings that your plan shows as canceled and no future charges are scheduled.
Housecall Pro Refund Policy
Housecall Pro does not offer refunds for partial billing periods on monthly plans. Annual plan refunds are handled on a case-by-case basis — contact support to discuss options.
Export Your Data First
Make sure to save your important data before canceling Housecall Pro
Export your customer list from the Customers section using the CSV export option
Download job history and invoice data from the Reports section
Save any photos, notes, and attachments from individual job records
Export financial reports for tax and accounting purposes before canceling
What Happens After You Cancel Housecall Pro
Your account is downgraded and advanced features (online booking, automated marketing) are disabled
The Housecall Pro mobile app for technicians stops working for dispatching
Customer-facing booking pages and the online booking widget go offline
Financial data and customer records are retained in read-only mode for a limited period
Common Cancellation Issues
Cancel button not visible in settings
Some plan types require you to call support at 858-842-5746 to cancel. This is especially true for annual plans or accounts with hardware financing.
Annual plan — want to cancel early
Annual plans may have early cancellation restrictions. Contact Housecall Pro support to discuss your options — they may offer to switch you to monthly or provide a partial credit.
Instapay or payment processing concerns
If you use Housecall Pro's payment processing, set up an alternative processor before canceling. Outstanding payment transfers will be completed, but new payments can't be processed after cancellation.
Looking for a Better Alternative to Housecall Pro?
If you're leaving Housecall Pro because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Housecall Pro →
Frequently Asked Questions About Canceling Housecall Pro
Can I cancel Housecall Pro from the mobile app?
Subscription management is typically only available in the web dashboard, not the mobile app. Log into housecallpro.com from a browser to access billing settings.
What happens to my customer reviews on Housecall Pro?
Reviews collected through Housecall Pro's platform are tied to your account. Export or screenshot important reviews before canceling, as they may not be accessible afterward.
Can I downgrade instead of fully canceling?
Yes, Housecall Pro offers multiple plan tiers. You can downgrade to a cheaper plan instead of canceling entirely. Compare plans in your billing settings.
Will my technicians lose app access immediately?
Technicians retain mobile app access until the end of your current billing period. After that, dispatching and job management features become unavailable.
Official Resources
- Housecall Pro Official Cancellation Page — Housecall Pro's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.