How to Cancel Calendly
For a self-service Calendly subscription, an owner or admin can switch to Free from the Billing page; paid access lasts through the current billing period. Invoice-billed and Enterprise customers should check their agreement and contact Calendly because its customer terms require 30 days' written notice before term end for subscription changes. Apple-managed subscriptions must be canceled through Apple. Deleting an account is a separate action under Settings > Profile.
Quick Answer
For a self-service paid plan, an owner or admin opens Calendly's Billing page, selects Change plan > Upgrade/Downgrade, chooses Free and confirms. The change takes effect at the end of the billing cycle. Apple-managed plans are canceled through Apple; invoice-billed and Enterprise customers should contact Calendly and check their written-notice deadline. Export meeting and routing-form data before making account changes.
How to Cancel Calendly
Follow these steps to cancel your Calendly subscription
Identify the subscription owner and billing provider
Identify whether Calendly bills you directly, invoices an Enterprise or other contracted account, or Apple manages the subscription. Sign in as an owner or admin for self-service billing. For an Apple purchase, use Account > Account Type in the iOS app or Apple ID > Subscriptions > Calendly in device settings. Invoice-billed and Enterprise customers should review their order form and notice deadline.
Open Billing settings
For a self-service Calendly subscription, open the Billing page in the Admin Center; the current navigation may show Settings > Billing. Owners and admins can manage the subscription. Contact Calendly for invoice-billed or Enterprise terms.
Choose the Free plan
Select Change plan > Upgrade/Downgrade and choose Free. Confirm the change. The downgrade begins at the end of the current billing cycle.
Check the scheduled downgrade
Retain the confirmation shown by the billing provider and check the effective date. The self-service downgrade takes effect at the billing-cycle end. For invoice-billed or Enterprise service, obtain written confirmation of the final term and any notice requirement.
Save confirmation and verify billing
Keep any confirmation email and a copy of the billing status. The reviewed documentation does not guarantee a cancellation email for every billing provider. Contact the responsible billing provider if another charge conflicts with the confirmed effective date.
Calendly Refund Policy
Calendly-managed payments are generally non-refundable, although support may review special cases. Apple-managed refund requests go through Apple. Canceling renewals retains paid features until the end of the subscription term, then moves the account to Free; permanent account deletion is a different action.
Export Your Data First
Make sure to save your important data before canceling Calendly
Open Calendar and filter the meetings to include in your export
Select Export in the top-right corner for meeting CSV, downloaded directly or emailed; contact and configuration records are separate
Save integration settings and automation details manually for reconstruction; this is not a one-click configuration export
Save routing questions and logic manually; separately export responses via Scheduling > Routing forms > select form > Responses > Export CSV. Large response exports can take up to 24 hours by email
What Happens After You Cancel Calendly
A paid-plan cancellation switches to Free at the end of the billing term; Free supports one event type and one connected calendar
Canceling the subscription is distinct from canceling booked meetings or deleting the account; review existing invitations before switching
Paid-only branding controls, team features and integrations become unavailable; basic integrations and booking-page customization exist on Free
Only links for event types supported and active under Free should be relied on; test each shared link after downgrade rather than assuming every old link stays bookable
Common Cancellation Issues
Can't find the cancel button
For self-service web billing, use the Billing page > Change plan > Upgrade/Downgrade > Free as owner/admin. Apple purchases must be canceled through Apple. If you are invoice-billed or on Enterprise, contact Calendly and check the written-notice terms in your agreement.
Still being charged after canceling
Check the billing-provider confirmation, effective date and account on the invoice. If a charge conflicts with the confirmed end date, contact Calendly support for Calendly invoices or Apple for App Store charges.
Lost access to event types after downgrade
Free supports one event type. The Apple-transition guide says some types and features become unavailable and configurations return when a paid plan is purchased again. The exact automatic selection/reactivation behavior after every web downgrade is not documented here; review active types and contact support.
Looking for a Better Alternative to Calendly?
If you are leaving Calendly, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Calendly →
Frequently Asked Questions About Canceling Calendly
Official Resources
- Calendly Official Cancellation Page — Calendly's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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