How to Cancel Acuity Scheduling
Acuity Scheduling (now part of Squarespace) can be canceled through the Squarespace account settings. Since Squarespace acquired Acuity, the cancellation flow goes through Squarespace's billing system. The process takes about 3–5 minutes and you'll keep access until your billing period ends.
Quick Answer
To cancel Acuity Scheduling, go to account.squarespace.com and sign in with the credentials tied to your Acuity Scheduling subscription. If you originally signed up through Acuity directly, your account was migrated to Squarespace. Then go to account settings, and select your acuity subscription. The process takes about 10 minutes. Acuity Scheduling (via Squarespace) does not provide refunds for unused time on monthly or annual plans.
How to Cancel Acuity Scheduling
Follow these steps to cancel your Acuity Scheduling subscription
Log into Squarespace
Go to account.squarespace.com and sign in with the credentials tied to your Acuity Scheduling subscription. If you originally signed up through Acuity directly, your account was migrated to Squarespace.
Go to Account Settings
Click your name or avatar in the top-right corner, then select "Account Settings" from the dropdown menu.
Select your Acuity subscription
Under the "Subscriptions" or "Billing" section, find your Acuity Scheduling plan. Click on it to open subscription details.
Click "Cancel" or "Downgrade"
Select "Cancel Subscription" at the bottom of the plan details page. Squarespace may present retention offers or ask you to complete a short survey.
Confirm and save proof
Confirm the cancellation and take a screenshot of the confirmation page. You should also receive a cancellation confirmation email from Squarespace.
Acuity Scheduling Refund Policy
Acuity Scheduling (via Squarespace) does not provide refunds for unused time on monthly or annual plans. Your subscription stays active until the end of the current billing period.
Export Your Data First
Make sure to save your important data before canceling Acuity Scheduling
In Acuity, go to Business Settings > Import/Export to export client and appointment data as CSV
Download your client list, appointment history, and package/membership details
Save copies of your custom intake forms and email templates (screenshot or copy text)
Note your calendar sync settings and any API integrations you've configured
What Happens After You Cancel Acuity Scheduling
Your account reverts to the free Emerging plan (limited to 1 calendar, 1 location)
Client data and appointment history are retained but some features become restricted
Automated email reminders and follow-ups stop working on the free plan
Custom intake forms and packages/gift certificates become inaccessible
Common Cancellation Issues
Can't find Acuity billing in Squarespace
If your Acuity account predates the Squarespace merger, you may need to link accounts first. Visit acuityscheduling.com and follow the migration prompt to connect to Squarespace.
Subscription still active after attempting cancellation
Log back into Squarespace Account Settings to verify the subscription status. If it still shows active, contact Squarespace support at support.squarespace.com.
Lost client data after downgrade
Client data isn't deleted on downgrade, it's just restricted. Upgrade temporarily if you need to re-export, or contact support for a data export request.
Looking for a Better Alternative to Acuity Scheduling?
If you're leaving Acuity Scheduling because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Acuity Scheduling →
Frequently Asked Questions About Canceling Acuity Scheduling
Official Resources
- Acuity Scheduling Official Cancellation Page — Acuity Scheduling's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
When this isn't for you
This is not for you if you're staying with your current platform. The migration walkthrough only matters when you've already decided to switch. Skip if you're still evaluating options.