How to Cancel Amelia
Canceling Amelia depends on which version you're using. For the WordPress plugin (one-time license), there's no subscription to cancel — you simply deactivate and remove the plugin. For the SaaS version ($60/month), you'll need to cancel through your account billing settings. In both cases, export your customer and booking data before removing Amelia to avoid losing records. The plugin version data lives in your WordPress database, so deactivating the plugin doesn't immediately delete your data — but deleting the plugin may.
Quick Answer
To cancel Amelia, Determine whether you're using the Amelia WordPress plugin (one-time license) or the Amelia SaaS version ($60/month). The cancellation process differs for each. For the plugin, you'll deactivate it in WordPress. For SaaS, you'll cancel the subscription through your account. Then export your data first, and cancel saas subscription (if applicable). The process takes about 10 minutes.For the WordPress plugin (one-time license), refund policies depend on where you purchased it and how recently.
How to Cancel Amelia
Follow these steps to cancel your Amelia subscription
Decide which version you're canceling
Determine whether you're using the Amelia WordPress plugin (one-time license) or the Amelia SaaS version ($60/month). The cancellation process differs for each. For the plugin, you'll deactivate it in WordPress. For SaaS, you'll cancel the subscription through your account.
Export your data first
Before making any changes, export your customer list, appointment history, and service configurations. In the WordPress plugin, navigate to Amelia in your WordPress admin and look for export options. Download customer data, appointments, and any reports available.
Cancel SaaS subscription (if applicable)
For the SaaS version, log into your Amelia account at wpamelia.com, navigate to your billing or subscription settings, and click Cancel Subscription. You should retain access until the end of your current billing period.
Deactivate the WordPress plugin (if applicable)
For the plugin version, go to your WordPress admin panel > Plugins, find Amelia, and click Deactivate. This stops the plugin from running but preserves your data in the WordPress database. Only click Delete if you're sure you've exported everything.
Verify cancellation and save confirmation
For SaaS users, check your email for a cancellation confirmation. For plugin users, verify the plugin is deactivated and your booking pages no longer display the Amelia widget. Save any confirmation emails as proof.
Amelia Refund Policy
For the WordPress plugin (one-time license), refund policies depend on where you purchased it and how recently. TMS/Suspended Networks may offer a refund within a limited window — check their terms or contact support. For the SaaS version, your subscription remains active until the end of the current billing period, and refunds for partial periods are not typically offered.
Export Your Data First
Make sure to save your important data before canceling Amelia
Export your customer list with names, emails, and phone numbers from Amelia's customer section
Download appointment history and booking records
Document your service configurations — names, durations, prices, and employee assignments
Note your employee schedules, days off, and service assignments
Save any custom notification templates or email configurations
If using the WordPress plugin, consider backing up your WordPress database as an additional safeguard
What Happens After You Cancel Amelia
WordPress plugin: Your booking forms and shortcodes stop displaying on your website
WordPress plugin: Data remains in your WordPress database until you delete the plugin
SaaS version: Your hosted booking pages become inaccessible after the billing period ends
Customers can no longer book appointments through Amelia
Automated email and SMS notifications stop sending
Google Calendar sync and Zoom integration are disconnected
Common Cancellation Issues
Amelia shortcodes still showing on pages after deactivation
Deactivating the plugin stops it from rendering, but the shortcode text may still appear on your pages. Edit each page in WordPress and remove the Amelia shortcodes manually, or replace them with your new booking solution's embed code.
Worried about losing booking data in WordPress database
Deactivating the plugin preserves data in your WordPress database. Only deleting the plugin removes the data. Back up your WordPress database before deleting the plugin to ensure you have a copy of all records.
SaaS cancellation not processing
If you can't find the cancel option in your SaaS account settings, contact Amelia support directly at wpamelia.com. Have your account details and billing information ready. Request written confirmation of cancellation.
Still receiving charges after canceling SaaS
Verify that you received a cancellation confirmation email. If charges continue after your billing period ends, contact Amelia support with your confirmation. If unresolved, dispute the charge with your payment provider.
Looking for a Better Alternative to Amelia?
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Already decided to switch? Follow our migration guide from Amelia →
Frequently Asked Questions About Canceling Amelia
Can I cancel my Amelia plugin license?
There's no ongoing subscription for the plugin version — it's a one-time purchase. You can deactivate and delete the plugin at any time. If you want a refund, check the purchase terms or contact support within any applicable refund window.
What happens to my data when I deactivate the Amelia plugin?
Deactivating the plugin stops it from running but your data remains in the WordPress database. Deleting the plugin may remove the data permanently. Always export your customer and booking data before deleting.
Can I cancel the Amelia SaaS version anytime?
Yes. The SaaS version is billed monthly at $60/month with no long-term contract. Cancel through your account settings and your access continues until the end of the current billing period.
Will my existing appointments be affected?
Canceling Amelia does not affect appointments already confirmed and added to Google Calendar or other connected calendars. However, Amelia's automated reminders and notifications will stop, and customers won't be able to make new bookings through Amelia.
Official Resources
- Amelia Official Cancellation Page — Amelia's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.