How to Cancel Bitrix24
Canceling Bitrix24 is done through the subscription settings in your account. Since Bitrix24 is a comprehensive workspace platform, cancellation affects CRM, project management, and scheduling features simultaneously. The process takes about 5 minutes for cloud plans. On-premise customers should contact their account manager.
Quick Answer
To cancel Bitrix24, go to your Bitrix24 portal (yourcompany.bitrix24.com) and sign in as the account administrator. Only the account admin can manage subscription and billing settings. Then navigate to subscription settings, and select 'downgrade' or 'cancel'. The process takes about 10 minutes.Bitrix24 does not offer refunds for unused portions of monthly subscriptions.
How to Cancel Bitrix24
Follow these steps to cancel your Bitrix24 subscription
Log into your Bitrix24 account
Go to your Bitrix24 portal (yourcompany.bitrix24.com) and sign in as the account administrator. Only the account admin can manage subscription and billing settings.
Navigate to Subscription settings
Click on the left sidebar menu and go to 'Settings' or 'My Bitrix24.' Then select 'Subscription' or 'Billing' to view your current plan details.
Select 'Downgrade' or 'Cancel'
Choose to downgrade to the free plan or cancel your paid subscription entirely. Bitrix24 may present retention offers or ask for a reason for leaving.
Confirm cancellation
Review the features you will lose and confirm the cancellation. Your paid features remain active until the end of the current billing period.
Verify via email
Check your email for a cancellation confirmation from Bitrix24. Save this email for your records and verify no further charges appear on your payment method.
Bitrix24 Refund Policy
Bitrix24 does not offer refunds for unused portions of monthly subscriptions. Annual plans may be eligible for partial refunds depending on the terms — contact their support team for specific cases.
Export Your Data First
Make sure to save your important data before canceling Bitrix24
Export CRM contacts, deals, and leads from the CRM section using the built-in CSV export
Download project tasks and calendar events from the relevant sections
Export documents and files stored in the Bitrix24 Drive
Save workflow and automation configurations manually (no bulk export available)
What Happens After You Cancel Bitrix24
Your account downgrades to the free plan with limited storage and user seats
CRM, project management, and advanced scheduling features become restricted
Data exceeding free plan limits may become inaccessible (not deleted)
Telephony credits and extra storage add-ons are deactivated
Common Cancellation Issues
Can't find the subscription settings
Only the account administrator can access billing. If you're a regular user, ask your portal admin to manage the subscription. The admin is typically the person who created the Bitrix24 portal.
Data exceeds free plan limits after downgrade
Bitrix24's free plan has storage and user limits. Export your data before downgrading, then remove excess users and files to stay within the free tier limits.
Telephony balance not refunded
Prepaid telephony credits are typically non-refundable. Use remaining credits before canceling, or contact Bitrix24 support to inquire about credit refund eligibility.
Looking for a Better Alternative to Bitrix24?
If you're leaving Bitrix24 because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Frequently Asked Questions About Canceling Bitrix24
Can I cancel Bitrix24 and keep using the free plan?
Yes. Bitrix24 offers a generous free plan with basic CRM, project management, and scheduling. You can downgrade to free instead of fully canceling, though some features and storage limits will apply.
What happens to my CRM data when I cancel Bitrix24?
Your data is retained on the free plan but may become inaccessible if it exceeds free tier limits. Export all CRM data before downgrading to ensure you don't lose access to critical records.
Can I cancel Bitrix24 on-premise?
On-premise (self-hosted) Bitrix24 licenses work differently. Contact your account manager or Bitrix24 partner to discuss cancellation of your license renewal.
How do I delete my Bitrix24 portal entirely?
To fully delete your portal and all data, go to Settings > Account > Delete Account. This is permanent and irreversible — export all data first.
Official Resources
- Bitrix24 Official Cancellation Page — Bitrix24's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.