How to Cancel Bitrix24
For a directly purchased Bitrix24 Cloud subscription, cancel automatic renewal in Subscription > Order History. The paid term continues until its expiry; a nonrenewed account then moves to the Free plan under Bitrix24's current rules. Partner-purchased subscriptions and on-premise licenses follow different renewal arrangements, so check the seller and your order before taking action.
Quick Answer
To cancel Bitrix24, Open your Bitrix24 Cloud account as an administrator or a user allowed to buy subscriptions. Order History is available to administrators by default; other users need the relevant purchase permission. Then open subscription > order history, and choose cancel subscription. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. Bitrix24's published refund policy says subscriptions and license keys are non-refundable, including charges already incurred. Disabling automatic renewal prevents a future direct renewal; it does not create a refund for unused monthly or annual time. Market apps have developer-specific refund policies, and any statutory or contract-specific rights should be checked against your order.
How to Cancel Bitrix24
Follow these steps to cancel your Bitrix24 subscription
Sign in with billing access
Open your Bitrix24 Cloud account as an administrator or a user allowed to buy subscriptions. Order History is available to administrators by default; other users need the relevant purchase permission.
Open Subscription > Order History
Go to Subscription, then Order History, and find the active subscription purchased directly from Bitrix24. A partner-purchased subscription does not use Bitrix24 automatic renewal; contact the partner about renewal instead.
Choose Cancel subscription
Select Cancel subscription for the relevant order. This switches off automatic renewal; it does not immediately delete your portal or end the paid term.
Check the renewal date
Confirm the subscription status and expiry date in Order History. Cancel before the next billing date if you want to avoid a renewal charge. Check your order terms for any account-specific conditions.
Export data before the plan changes
Save the CRM, task, calendar and Drive data you need while your paid features and export permissions are available. Confirm the exported files open correctly before the subscription expires.
Bitrix24 Refund Policy
Bitrix24's published refund policy says subscriptions and license keys are non-refundable, including charges already incurred. Disabling automatic renewal prevents a future direct renewal; it does not create a refund for unused monthly or annual time. Market apps have developer-specific refund policies, and any statutory or contract-specific rights should be checked against your order.
Export Your Data First
Make sure to save your important data before canceling Bitrix24
In CRM, open Leads, Deals or Contacts in List view, select fields and filters, then use Settings > CSV or Excel export; contact export and permissions depend on the plan and user role
In Tasks, open List view, set filters and fields, then use Settings > Export to Microsoft Excel; task chats are not included
For calendars, use Calendar > Calendars > the calendar menu > Export (iCal); download needed documents and files from Bitrix24 Drive separately
Export business process templates from Automation where applicable and verify every exported file before the paid term ends
What Happens After You Cancel Bitrix24
A paid Bitrix24 Cloud account that is not renewed switches to the Free plan after its paid term and applicable grace period
Features outside the Free plan become unavailable; check current plan limits for the CRM, tasks, calendar, storage and telephony tools you use
Do not rely on the Free plan as a permanent archive: inactive Free accounts can be deactivated and deleted after roughly 40 to 50 days without a login
Portal deletion is a separate process; previously paid accounts must request it through Bitrix24 rather than using the Free account self-delete option
Common Cancellation Issues
Can't find Order History or Cancel subscription
Ask a portal administrator to check Subscription > Order History or grant the purchase permission. If a partner sold the subscription, contact that partner about the renewal instead.
Free plan blocks a tool or export
Check the current plan limits and perform permitted exports before the paid term ends. CRM export depends on both the plan and your role; a later plan change may affect access.
A charge appears after cancellation
Check Order History for the renewal status, billing date and seller. Bitrix24's published policy says subscriptions are non-refundable; contact Bitrix24 or your selling partner for an order-specific billing question.
Looking for a Better Alternative to Bitrix24?
If you are leaving Bitrix24, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Frequently Asked Questions About Canceling Bitrix24
Official Resources
- Bitrix24 Official Cancellation Page — Bitrix24's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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