How to Cancel Booksy
Booksy's US account-cancellation help directs business owners to its support team at [email protected]. Its billing help places subscription payment details under Business Settings > Subscription & Billing, and says App Store or Google Play subscribers manage payment details in the corresponding store. The reviewed US help does not promise a 3-5-day processing time, a universal refund, or a fixed data-deletion date. Confirm the effective date and any app-store subscription obligation with Booksy and the billing provider.
Quick Answer
For a US Booksy Biz account, email [email protected] to request cancellation and ask for the effective date and final charges in writing. Check Business Settings > Subscription & Billing to identify your payment arrangement. If you subscribed through Apple or Google Play, review that store's subscription controls as well. Request a client-list export from Booksy support before access changes; the US help does not state a universal processing time or refund rule.
How to Cancel Booksy
Follow these steps to cancel your Booksy subscription
Identify the account and billing provider
Open Booksy Biz and check Business Settings > Subscription & Billing. If payment is managed through Apple's App Store or Google Play, review the corresponding store subscription too.
Save information needed for the transition
Record the business account email, current billing date, upcoming appointments and any Boost charges. Ask Booksy support for a client-list export before account access changes.
Email US Booksy support
Send the cancellation request from the account email to [email protected], Booksy's published US account-cancellation contact. Include the business name and ask for the effective date, billing outcome and export options.
Resolve store billing if applicable
If the subscription was purchased in the Apple App Store or Google Play, review and manage the store subscription separately. Booksy's billing help says store subscribers handle payment details there; confirm which party controls renewal.
Keep written confirmation
Save Booksy's reply and any app-store cancellation receipt. Verify the confirmed end date and later billing rather than assuming a published 3-5-day completion window.
Booksy Refund Policy
The reviewed US cancellation help does not state a blanket prorated-refund rule or guarantee access through a particular date. Ask Booksy for the terms and effective date that apply to your account. Apple or Google Play purchases may also be subject to that store's billing and refund process.
Export Your Data First
Make sure to save your important data before canceling Booksy
Email [email protected] to request a copy of the client list with contact details; this is Booksy's documented US route, not a verified self-service Clients export
On web or tablet, open Reports, choose a date range and report, then click Download; in the mobile app use Profile > Stats & Reports > Get key reports to receive an Excel file by email
Ask Booksy support whether appointment history, services, products and reviews can be provided in a usable export for your account; a complete one-click backup is not documented in the US help
Record service menu, staff availability, future appointments and client communications needed for transition, respecting applicable client-data obligations
What Happens After You Cancel Booksy
Ask Booksy when the business profile and consumer booking link will change; the US cancellation article does not specify a universal visibility timeline
Notify clients with upcoming appointments about the replacement booking and contact route after Booksy confirms the effective date
Request client and other needed data from support before access changes; no account-level deletion or retention deadline is established by the reviewed US help
Booksy says subscriptions bill automatically each month; verify that Booksy and any app-store renewal obligations have ended
Common Cancellation Issues
Unclear cancellation route
Booksy's US account-cancellation help directs you to [email protected]. Include the account email and request written confirmation; do not rely on an undocumented app button.
Subscription purchased through an app store
Booksy says Apple App Store and Google Play subscribers manage payment details through the corresponding store. Check the store's subscription status and ask Booksy which action stops renewal.
Old profile or future appointments still appear
Ask Booksy for the effective profile and booking-link behavior for your account. Its US cancellation article does not promise removal within a fixed number of days; tell clients how to book and contact you next.
Looking for a Better Alternative to Booksy?
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Already decided to switch? Follow our migration guide from Booksy →
Frequently Asked Questions About Canceling Booksy
Official Resources
- Booksy Official Cancellation Page — Booksy's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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