How to Cancel Booksy
Canceling Booksy requires contacting their support team — there's no self-service cancellation button in the Booksy Biz app or dashboard. You'll need to reach out via email or the in-app chat. The process typically takes 3–5 business days from your initial request, and your account stays active until the billing period ends.
Quick Answer
To cancel Booksy, Log into the Booksy Biz app on your phone or go to the Booksy business dashboard on a computer. Make sure you're signed into the account owner profile. Then go to help & support, and submit a cancellation request. The process takes about 10 minutes.Booksy does not typically offer refunds for unused portions of a paid subscription period.
How to Cancel Booksy
Follow these steps to cancel your Booksy subscription
Open the Booksy Biz app or dashboard
Log into the Booksy Biz app on your phone or go to the Booksy business dashboard on a computer. Make sure you're signed into the account owner profile.
Go to Help & Support
In the app, navigate to Settings > Help & Support. On the web, find the Help or Contact section. You'll use this to submit your cancellation request.
Submit a cancellation request
Contact Booksy support via the in-app chat, email (support@booksy.com), or the help center. Clearly state that you want to cancel your Booksy Biz subscription and include your business name and account email.
Confirm cancellation details
A Booksy support representative will process your request. They may ask for a reason and could offer retention incentives. Confirm the cancellation date and whether there are any final charges.
Verify cancellation
Check your email for a written cancellation confirmation from Booksy. Monitor your bank statements to ensure no further charges after the confirmed cancellation date.
Booksy Refund Policy
Booksy does not typically offer refunds for unused portions of a paid subscription period. Your Booksy Biz features remain active until the end of the current billing cycle.
Export Your Data First
Make sure to save your important data before canceling Booksy
Export your client list from the Clients section in the Booksy Biz app or dashboard
Take screenshots of appointment history and notes for important clients
Save your service menu, pricing, and availability settings manually
Request a data export from Booksy support if the built-in export is limited
What Happens After You Cancel Booksy
Your Booksy marketplace listing and profile are deactivated
Clients can no longer find or book you through the Booksy consumer app
Your appointment history and client data may be deleted after a retention period
The Booksy Biz app reverts to a non-functional state without an active subscription
Common Cancellation Issues
No cancel button in the app
Booksy requires you to contact support to cancel — there's no self-service option. Use the in-app chat or email support@booksy.com with your cancellation request.
Support is slow to respond
If you haven't heard back within 3 business days, follow up with another message and include your original request date. You can also try reaching them on social media.
Clients can still see old profile
Your Booksy profile may remain visible briefly after cancellation while the system processes the change. It will be fully removed within a few business days.
Looking for a Better Alternative to Booksy?
If you're leaving Booksy because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Booksy →
Frequently Asked Questions About Canceling Booksy
Can I cancel Booksy directly from the app?
No, Booksy doesn't have a self-service cancellation button. You need to contact Booksy support via in-app chat, email, or their help center to request cancellation.
How long does it take for Booksy cancellation to process?
Booksy typically processes cancellation requests within 3–5 business days. Your subscription remains active until the end of the current billing period.
Will I lose my Booksy reviews after canceling?
Yes, reviews on your Booksy profile are tied to the platform. When your listing is deactivated, the reviews are no longer visible. Consider screenshotting your best reviews before canceling.
Can I keep my Booksy listing without paying?
Booksy doesn't offer a free business listing tier. Once you cancel your Booksy Biz subscription, your profile is removed from the Booksy marketplace.
Official Resources
- Booksy Official Cancellation Page — Booksy's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.