How to Cancel ManyChat
Canceling ManyChat is done through the billing settings in your account. ManyChat offers a free plan, so you can downgrade instead of fully canceling. The process takes about 5 minutes. Keep in mind that canceling disconnects your chat automations across Instagram, Facebook, and WhatsApp.
Quick Answer
To cancel ManyChat, go to manychat.com and sign in with your account credentials. Make sure you're logged into the correct account if you manage multiple pages or businesses. Then navigate to settings > billing, and click 'cancel subscription' or 'downgrade to free'. The process takes about 10 minutes.ManyChat does not offer refunds for unused portions of the billing period.
How to Cancel ManyChat
Follow these steps to cancel your ManyChat subscription
Log into your ManyChat account
Go to manychat.com and sign in with your account credentials. Make sure you're logged into the correct account if you manage multiple pages or businesses.
Navigate to Settings > Billing
Click on 'Settings' in the left sidebar, then select 'Billing.' Your current plan, payment method, and billing history will be displayed.
Click 'Cancel Subscription' or 'Downgrade to Free'
Choose to cancel your Pro subscription or downgrade to the free plan. ManyChat will show you what features you'll lose and may offer a discount to stay.
Confirm cancellation
Complete the cancellation reason survey and confirm your decision. Your Pro features remain active until the end of the current billing period.
Disconnect social accounts if needed
If you're fully leaving ManyChat, disconnect your Instagram, Facebook, and WhatsApp accounts from the ManyChat integration settings.
ManyChat Refund Policy
ManyChat does not offer refunds for unused portions of the billing period. Your Pro features remain active until the end of the current cycle, then your account downgrades to the free plan.
Export Your Data First
Make sure to save your important data before canceling ManyChat
Export your subscriber/contact list from the Audience section
Download flow and automation configurations by documenting them (no direct export)
Save broadcast history and analytics reports from the dashboard
Note your growth tool configurations and keyword triggers for recreation elsewhere
What Happens After You Cancel ManyChat
Your account downgrades to the free plan with a 1,000 contact limit
Advanced automations, sequences, and Pro-only features are deactivated
Contacts exceeding the free limit become unreachable through ManyChat
Existing subscribers can still message you, but automation responses are limited
Common Cancellation Issues
Automations stopped working after downgrade
The free plan has limited automation capabilities. Pro-only flows are paused. You can either simplify your automations to work within free limits or re-subscribe.
Contact limit exceeded on free plan
The free plan supports 1,000 contacts. Export your full contact list before downgrading, then manage which contacts remain active within the free tier.
Social accounts still connected
Disconnecting from ManyChat doesn't affect your social media accounts. However, ManyChat automations for those accounts will stop. Disconnect in Settings > Integrations.
Looking for a Better Alternative to ManyChat?
If you're leaving ManyChat because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Frequently Asked Questions About Canceling ManyChat
Can I cancel ManyChat and keep the free plan?
Yes, ManyChat offers a free plan with up to 1,000 contacts and basic features. Downgrading to free keeps your account active with limited functionality.
What happens to my subscribers when I cancel?
On the free plan, only 1,000 contacts remain active. Others are paused but not deleted. You can still see them but can't message contacts beyond the limit.
Will my Instagram/Facebook automations stop?
Pro automations are paused when you downgrade. Basic keyword responses may still work on the free plan, but advanced flows and sequences stop.
Can I reactivate my ManyChat Pro later?
Yes, you can reactivate Pro anytime from the billing page. Your contacts, flows, and configurations are preserved so you can pick up where you left off.
Official Resources
- ManyChat Official Cancellation Page — ManyChat's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.