How to Cancel ManyChat
For a web subscription, Manychat documents Settings > Billing > Cancel Subscription; the account shows Pending cancellation until the paid cycle ends. Subscriptions bought through Apple or Google Play are managed through that store. Free-plan limits differ between Manychat's newer 2026 plans and legacy accounts, so check the plan shown in your own Billing page before changing it.
Quick Answer
To cancel ManyChat, Sign in to the correct Manychat workspace and check whether the subscription was purchased on manychat.com, through Apple's App Store or through Google Play. The cancellation route depends on that billing channel. Then open web billing or the app store, and cancel the web subscription. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. Manychat's refund policy allows a request if cancellation occurs within 30 days of the first plan purchase or if a Manychat technical problem prevented use; approval is at its discretion. Upgrading later does not restart the 30-day window. For Apple or Google Play purchases, request any refund from the store that billed you. Paid access normally lasts through the current billing period, and incurred Active Contact overages may still be charged.
How to Cancel ManyChat
Follow these steps to cancel your ManyChat subscription
Identify the paying account and channel
Sign in to the correct Manychat workspace and check whether the subscription was purchased on manychat.com, through Apple's App Store or through Google Play. The cancellation route depends on that billing channel.
Open web Billing or the app store
For a web subscription, open Settings > Billing and check the next billing date. For an in-app purchase, cancel through Apple Account subscriptions or Google Play subscriptions; the web cancellation guide does not apply to store billing.
Cancel the web subscription
On the web, click Cancel Subscription, select a reason, add the requested description, then confirm with Cancel My Subscription. If Billing is missing, ask the account Owner or an Admin for billing permission.
Verify Pending cancellation
For a web plan, confirm the Pending cancellation status and the end of the current paid period. Cancel before the next billing date; an invoice already generated for the next cycle may still be charged. App-store plans remain active until their store billing period ends.
Export and review channels
Preserve contact data and automation templates while the current plan permits those actions. Review which channels and automations the resulting plan supports. Remove connected channels only if you are deleting the account or deliberately disconnecting them.
ManyChat Refund Policy
Manychat's refund policy allows a request if cancellation occurs within 30 days of the first plan purchase or if a Manychat technical problem prevented use; approval is at its discretion. Upgrading later does not restart the 30-day window. For Apple or Google Play purchases, request any refund from the store that billed you. Paid access normally lasts through the current billing period, and incurred Active Contact overages may still be charged.
Export Your Data First
Make sure to save your important data before canceling ManyChat
Use Manychat's documented contact-data export methods: a Google Sheets action broadcast in batches, or External Request to your server; there is no universal Audience CSV button in its export guide
For Data Collection responses, use the response table's Export .csv option; this exports those responses, not every contact field
Create a Manychat Template for automations, tags and related elements you need to reproduce in another Manychat account; it is not a neutral cross-platform file export
Record channel connections, keywords, broadcasts, analytics and any configurations the documented methods do not transfer to your next tool
What Happens After You Cancel ManyChat
A canceled web subscription remains in Pending cancellation with paid features until the current billing period ends
The newer Free plan permits up to 25 Active Contacts per month, two eligible channels and four live automations; WhatsApp, SMS and Email are excluded
Some older paid accounts may still follow legacy transition rules, including a 1,000-contact total threshold described in the legacy billing FAQ; check the plan and region displayed in Billing
Connected channels are not necessarily removed just because billing stops, but automations and messaging can be limited by the resulting plan
Common Cancellation Issues
Automations stopped after downgrade
Check whether the account is on the 2026 Free plan or legacy pricing. The newer Free plan has four live automations and excludes WhatsApp, SMS and Email; rebuild only within the limits actually shown for your account.
Free contact limit exceeded
Do not use the old 1,000-contact figure for every account. The newer Free plan allows 25 Active Contacts per month; Manychat's legacy billing FAQ describes a separate 1,000-contact total rule that deleting contacts does not reset. Check Billing before planning the downgrade.
Social accounts still connected
Subscription cancellation is separate from account deletion and channel removal. If leaving completely, follow Manychat's account-deletion checklist, which requires the paid term to expire and connected channels to be removed.
Looking for a Better Alternative to ManyChat?
If you are leaving ManyChat, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Frequently Asked Questions About Canceling ManyChat
Official Resources
- ManyChat Official Cancellation Page — ManyChat's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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