How to Cancel SimplyBook.me
In SimplyBook.me, open Plans & Prices > Subscriptions, use the three-dot menu on the subscription and select Cancel recurring. The cancellation help says a paid account cannot downgrade to the ordinary Free plan, although it may remain in a limited cancelled-account state. Deleting the account is a separate action under Account info. Export needed records before changing access; the help page and current terms describe paid-feature timing differently, so verify the effective date shown for your account.
Quick Answer
Open SimplyBook.me Plans & Prices > Subscriptions, choose the three-dot menu on your paid subscription, and select Cancel recurring. This stops future recurring charges without immediately deleting your account. A former paid account cannot choose the ordinary Free plan as a downgrade; it enters a limited cancelled-account state if not renewed. Export records first and confirm when paid features end, because SimplyBook.me's help and terms describe that timing differently.
How to Cancel SimplyBook.me
Follow these steps to cancel your SimplyBook.me subscription
Sign in and export needed records
Open the SimplyBook.me admin account. Use Reports to export booking and client data before a plan change; access to Reports may be restricted in the cancelled-account state.
Open Plans & Prices > Subscriptions
Find the paid subscription details in Plans & Prices > Subscriptions, the path given in SimplyBook.me's cancellation help.
Select Cancel recurring
Use the three-dot action menu in the subscription block, choose Cancel recurring and confirm. This stops renewal; a paid-to-Free plan downgrade is not offered.
Verify billing and account state
Check that the recurring payment profile is canceled and note the paid-period end date. Confirm when your specific paid features stop; the help page and current terms differ on this point. Account deletion is a separate choice under Account info > Delete account.
SimplyBook.me Refund Policy
SimplyBook.me's terms say purchases are generally final and non-refundable, with discretionary exceptions and applicable statutory consumer withdrawal rights. Its cancellation help says paid options continue through the current period, but the current terms describe paid features as suspended in the limited cancelled-account state. Confirm the effective date and any refund or withdrawal eligibility with support before relying on continued access.
Export Your Data First
Make sure to save your important data before canceling SimplyBook.me
In Reports > Booking report, filter the desired dates and fields, then export bookings to Excel or CSV
In Reports > Client report, export client data to Excel or CSV and verify the selected filters and columns
Export payment transactions or other relevant reports separately, and save service, provider and custom-feature configuration before Reports access is limited
What Happens After You Cancel SimplyBook.me
Canceling recurring billing is distinct from deleting the account; SimplyBook.me says a previously paid account cannot downgrade to the ordinary Free subscription
Without renewal, the account may remain with limited booking functionality and preserved history while paid features, Calendar and Reports become unavailable
The client booking interface may remain active in the limited state, but confirm the booking limit and paid-feature timing shown in your account
Common Cancellation Issues
Can't select the Free plan after paying
SimplyBook.me explicitly says a paid account cannot downgrade to the ordinary Free plan. Cancel recurring billing for a limited cancelled-account state, or choose another eligible paid plan.
Need Calendar or Reports after cancellation
Export required booking, client and transaction records before cancellation or paid-period expiry. SimplyBook.me says these admin areas are unavailable in the limited cancelled-account state; confirm your effective date with support.
Looking for a Better Alternative to SimplyBook.me?
If you are leaving SimplyBook.me, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from SimplyBook.me →
Frequently Asked Questions About Canceling SimplyBook.me
Official Resources
- SimplyBook.me Official Cancellation Page — SimplyBook.me's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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