How to Cancel Thryv
Thryv subscription terms vary by the order and product. Its September 2026 general terms allow a full refund within three days of purchase and otherwise require notice at least 30 days before the next subscription period. The current Account Profile help says subscriptions cannot be canceled there. Review each active subscription, export the records you need and use the written notice method in the agreement that governs your purchase.
Quick Answer
To cancel Thryv, Open My Account > Account Profile > Active Subscriptions and download invoices from Payment History. Check the order date, subscription period and any product, country or partner terms that govern cancellation. Then export needed records separately, and set up replacement tools first. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. The September 2026 general terms provide a full refund for cancellation within three days of purchase. Outside that window, they require at least 30 days' notice before the next subscription period and generally provide no refund, subject to applicable product and country terms. The guide does not establish a universal early-termination fee or a prorated monthly refund; confirm your order-specific balance with Client Care.
How to Cancel Thryv
Follow these steps to cancel your Thryv subscription
Check each subscription and its terms
Open My Account > Account Profile > Active Subscriptions and download invoices from Payment History. Check the order date, subscription period and any product, country or partner terms that govern cancellation.
Export needed records separately
Use Clients > More Actions > Export Clients, the booking calendar's More Actions > Export Booking Data and payment/invoice reporting where available. Verify each file; the booking export does not include invoices or payments.
Set up replacement tools first
Since Thryv handles multiple business functions, have your replacement tools ready before canceling. Set up SchedulingKit for booking, a separate invoicing tool if needed, and any other tools to cover Thryv's capabilities you still need.
Send the required written notice
For accounts governed by the September 2026 general terms, use thryv.com/contact-us > Send us a Message, direct it to Customer Service and include your business name, phone number and address. Contact Client Care for help; confirm any different process in your signed terms.
Confirm the final service date
Ask Client Care to acknowledge receipt, identify each subscription being ended, and provide the effective date and final charges in writing. The general terms say termination takes effect at the expiration of the next subscription period after notice is received.
Thryv Refund Policy
The September 2026 general terms provide a full refund for cancellation within three days of purchase. Outside that window, they require at least 30 days' notice before the next subscription period and generally provide no refund, subject to applicable product and country terms. The guide does not establish a universal early-termination fee or a prorated monthly refund; confirm your order-specific balance with Client Care.
Export Your Data First
Make sure to save your important data before canceling Thryv
Export Clients through More Actions > Export Clients as CSV or Excel; use batches for more than 2,000 clients
Export Booking Data from the calendar by date range, staff and columns as CSV or Excel
Export payment records from Payments Received and download subscription invoices from Account Profile > Payment History
Save stored documents individually or ask support for the available account-specific export route
Save any marketing email templates or campaign content you need to recreate
Document service names, durations, prices and any active booking settings
Save review responses and listing details through the applicable product tools where available
What Happens After You Cancel Thryv
Access to a terminated Thryv account ends under the current general terms
Booking links and calendars using an ended subscription need a tested replacement
Client records and files should be exported before access changes
Payment processing and invoicing require separate checks for any active ThryvPay or other agreements
Social and review workflows may need replacement if they use an ended subscription
Marketing campaigns should be reviewed before their underlying service ends
Listings and third-party connections should be checked individually for continued ownership and updates
Common Cancellation Issues
Unclear term or charges
Review the order and product-specific terms. The current general terms use a three-day cancellation period and a 30-day notice rule, but the exact subscription period and any separate product conditions depend on your purchase.
Cannot cancel in Account Profile
Thryv's help says Active Subscriptions is a view, not a cancellation control. Follow your governing agreement's notice route and obtain written acknowledgment from Client Care.
Still charged after giving notice
Compare the notice receipt, applicable subscription period and written effective date with each invoice. The September 2026 general terms do not promise termination immediately after a request.
Need data after termination
Export and verify files before the effective date. The current general terms permit retention for transition services but also reserve immediate deletion, so post-termination recovery is not guaranteed.
Looking for a Better Alternative to Thryv?
If you are leaving Thryv, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Thryv →
Frequently Asked Questions About Canceling Thryv
Official Resources
- Thryv Official Cancellation Page — Thryv's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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