How to Cancel Trafft
Canceling Trafft depends on whether you're using the WordPress plugin or the SaaS version. For the WordPress plugin, you deactivate and remove it from your plugins page. For the SaaS version, you cancel through your account billing settings. Either way, make sure to export your booking data and customer information before canceling. The process takes about 5-10 minutes.
Quick Answer
To cancel Trafft, Before canceling, export your customer list, service configurations, and any booking history from the Trafft dashboard or WordPress admin. Save this information for your records or migration to a new tool. Then for wordpress plugin: go to plugins, and for saas version: go to billing. The process takes about 10 minutes.Trafft's refund policy varies by plan and purchase method.
How to Cancel Trafft
Follow these steps to cancel your Trafft subscription
Export your data first
Before canceling, export your customer list, service configurations, and any booking history from the Trafft dashboard or WordPress admin. Save this information for your records or migration to a new tool.
For WordPress plugin: Go to Plugins
Log into your WordPress admin (yourdomain.com/wp-admin). Navigate to Plugins, find Trafft, and click 'Deactivate'. After deactivating, you can optionally click 'Delete' to remove the plugin files.
For SaaS version: Go to Billing
Log into your Trafft SaaS account, navigate to Settings or Billing, and select the option to cancel or downgrade your subscription. Follow the confirmation steps.
Verify no future charges
Check your payment method (credit card or PayPal) to confirm no future charges are scheduled from Trafft. Review your email for a cancellation confirmation.
Remove booking pages from your site
Update or remove Trafft booking widgets, shortcodes, or embedded links from your website pages to prevent broken booking forms.
Trafft Refund Policy
Trafft's refund policy varies by plan and purchase method. WordPress plugin purchases through CodeCanyon follow Envato's refund policy. SaaS subscriptions typically do not offer refunds for partial billing periods. Check Trafft's terms of service for specific details.
Export Your Data First
Make sure to save your important data before canceling Trafft
Export customer and appointment data from the Trafft dashboard before canceling
Save your service list, pricing, and staff configurations for reference
Note your custom form fields and notification templates for recreation elsewhere
What Happens After You Cancel Trafft
WordPress plugin booking forms stop working when deactivated
SaaS booking pages become inaccessible after subscription ends
Customer data in the WordPress database remains until manually deleted
Any embedded booking widgets or shortcodes display errors on your site
Common Cancellation Issues
Booking shortcodes showing as raw text after deactivation
Deactivating the WordPress plugin causes Trafft shortcodes to display as raw text. Remove or replace these shortcodes from any pages that used the booking form.
SaaS subscription not canceling properly
If the self-service cancellation doesn't work, contact Trafft support via their website. Verify the cancellation by checking your payment method for pending charges.
Customer data left in WordPress database
Deactivating the plugin may leave Trafft database tables behind. If you need a clean removal, check your WordPress database for Trafft-related tables and remove them manually.
Looking for a Better Alternative to Trafft?
If you're leaving Trafft because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Trafft →
Frequently Asked Questions About Canceling Trafft
Is Trafft a subscription or one-time purchase?
Trafft offers monthly subscription plans for both the WordPress plugin and SaaS version. The free plan has no charges. Paid plans (Basic at $12/month, Pro at $60/month) are recurring subscriptions.
Can I downgrade to Trafft's free plan instead of canceling?
Yes, Trafft offers a free plan with basic scheduling for 1 staff member. You can downgrade to this instead of fully canceling to maintain basic booking functionality.
Will deactivating the WordPress plugin delete my data?
Deactivating the Trafft WordPress plugin stops it from running but typically preserves data in your WordPress database. Deleting the plugin may remove some data depending on the plugin's cleanup settings.
How do I cancel the Trafft SaaS version?
Log into your Trafft account, go to Settings or Billing, and select the cancel option. If you can't find a self-service cancellation, contact Trafft support through their website.
Official Resources
- Trafft Official Cancellation Page — Trafft's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.