How to Cancel Dubsado
Only the workspace owner can cancel Dubsado from Settings > Billing. Current subscriptions usually stay active until period end; a paused subscription cancels immediately. Canceling a primary workspace also cancels additional workspaces and team subscriptions. Xero disconnects immediately. Back up important data and confirm the retention deadline before cancellation because Dubsado's policy and help pages state different deletion timing.
Quick Answer
As workspace owner, open Settings > Billing > the workspace's Manage menu > Cancel plan, then confirm Yes, cancel subscription. Cancellation normally takes effect at billing-cycle end; a paused plan ends immediately. Canceling the primary workspace also cancels its additional workspaces and team subscriptions. Export records first. Refund requests go separately to [email protected] or chat; an email refund request does not replace account-based cancellation.
How to Cancel Dubsado
Follow these steps to cancel your Dubsado subscription
Sign in as the workspace owner
Only the owner can access billing; administrators and other team members cannot cancel the workspace subscription. Export needed contacts and project data, and save important documents before starting cancellation.
Open Settings > Billing
Under Plans, locate the workspace to cancel. Confirm whether it is the primary workspace, because canceling that one also cancels additional workspaces and team subscriptions.
Choose Manage > Cancel plan
On the workspace card, open Manage and choose Cancel plan. Legacy 2.0 help uses More instead of Manage. No retention offer or discount is guaranteed.
Confirm Yes, cancel subscription
Review the effective date in the dialog. Normally it is period end; paused subscriptions cancel immediately. If you need a different primary workspace, contact Customer Care before canceling.
Save the pending-cancellation status
Record the Cancellation pending and Active until details. Before period end you can use Manage > Resubscribe to reverse it. Do not rely on an undocumented confirmation email.
Dubsado Refund Policy
Dubsado's policy allows annual-plan refunds only when cancellation and a refund request occur within 14 days of the latest annual charge; no mid-term prorated refunds outside that window. Monthly refunds are limited to the latest monthly charge. Request through [email protected] or in-app chat; processing a refund cancels the account immediately. Recent plan changes/prorated adjustments can reduce the eligible refund. Lifetime sales are final. Current annual prices are $335/$525, not $200/$400.
Export Your Data First
Make sure to save your important data before canceling Dubsado
In Contacts use Export CSV at the top right and choose required client fields; accountant users cannot export contact or project data
Save important proposals, contracts and invoices before deactivation; do not assume all documents remain accessible indefinitely
Copy form/email template content and configuration for reference; that is not an editable cross-platform template export
In Projects, set the filters you need, click Export CSV and check the dialog's project count before selecting fields and exporting. The CSV includes selected invoice-paid totals, contact details and custom fields, not complete invoice documents. Basic users export assigned projects; owners/admins export projects they can view. Preserve separate payment/accounting records.
What Happens After You Cancel Dubsado
Workspace deactivates at period end, or immediately if already paused; primary-workspace cancellation also ends its additional subscriptions
Lead captures, public proposals and schedulers deactivate; verify existing client portal access separately
New contacts/projects cannot be created; save existing documents because eventual data deletion is permitted
Confirm pending flows/emails before shutdown; email/calendar disconnect after 30 days, while Xero disconnects immediately
Common Cancellation Issues
Can't find the cancel button in settings
Only the owner can access Settings > Billing. Current workspace cards use Manage > Cancel plan; legacy 2.0 uses More > Cancel plan.
Annual plan, want a refund for unused months
Cancel through Settings > Billing, then request a refund from [email protected] or in-app chat within 14 days of the latest annual charge. Dubsado does not accept subscription cancellation by email or phone. Outside that window, the policy excludes prorated annual refunds; recent plan-change credits affect eligibility.
Client portal links stopped working immediately
Check whether the subscription was paused or refunded, since those actions can cancel immediately. Full portal behavior is not specified by the cancellation article; ask [email protected] to confirm the account state and notify clients of verified replacement links.
Looking for a Better Alternative to Dubsado?
If you are leaving Dubsado, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Dubsado →
Frequently Asked Questions About Canceling Dubsado
Official Resources
- Dubsado Official Cancellation Page — Dubsado's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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