How to Cancel HoneyBook
HoneyBook web subscriptions are canceled through Company Settings > Membership. App-store subscriptions must be canceled through Apple or Google Play. Help says access continues through the paid period, then existing projects and information remain accessible while new files, projects and messages are disabled. Cancellation does not delete the account. Its legal terms separately mention email notice at least 30 days before term end; confirm how that requirement applies to your subscription and renewal date.
Quick Answer
For a HoneyBook web subscription, select your company logo > Company Settings > Membership > Cancel Plan and complete the prompts. Cancel Apple or Google Play purchases in that store. HoneyBook help says paid access continues through the current period and promises a confirmation email, but its terms also specify email notice at least 30 days before term end. Export contacts and important smart files first, and ask support to confirm the effective date and any refund eligibility.
How to Cancel HoneyBook
Follow these steps to cancel your HoneyBook subscription
Sign into the subscription owner account
Identify whether you subscribed directly with HoneyBook or through an iOS/Google Play app-store purchase.
Back up records, then open Membership
Before canceling, download Contacts and save important smart files as PDFs. For a web subscription, select the company logo in the navigation menu, then Company Settings > Membership.
Select Cancel Plan
Use Cancel Plan in the Membership tab. If it is absent, check whether Apple or Google Play manages the subscription and cancel there instead.
Complete the prompts and confirm the date
Follow the on-screen prompts. Help says paid access remains through the subscription period, while the terms require email notice at least 30 days before term end. Ask support to confirm how those rules apply to your renewal and effective date.
Save the confirmation email
HoneyBook says it sends a cancellation email after completion. Retain it and verify the subscription status; trial users are not automatically charged and do not need to cancel an unpaid trial.
HoneyBook Refund Policy
HoneyBook help offers a 60-day money-back guarantee from the membership start date, requested through support chat by asking to talk to a person. Refunds are not automatic; help excludes membership charges or renewals outside that window. App-store subscriptions are handled by the app store. Applicable legal exceptions may differ. The legal terms also contain a 30-day cancellation-notice clause, so confirm the effective date for your account.
Export Your Data First
Make sure to save your important data before canceling HoneyBook
Use Clients > Contacts > triple-dot menu > Download spreadsheet for contact names, emails, phone, address, notes and creation date; this is not a complete project export
Open each smart file in its project, choose triple-dot > Print file and save as PDF; contracts/invoices can also be printed separately
Save invoice PDFs and payment records; HoneyBook Balance users can download statements/reports from Finance > Balance, which does not establish a universal invoice CSV export
Record automation configuration and pending actions manually before switching
Open templates under Templates > File templates and print/save their content for reference; this is not an editable template migration
Save necessary project attachments individually; a bulk export of every attachment is not established by the reviewed help
What Happens After You Cancel HoneyBook
Paid access continues until the subscription period ends under the help workflow
Existing projects and information remain accessible; you cannot create new files/projects or send messages after cancellation takes effect
Verify whether your public scheduler accepts new bookings after cancellation; the cancellation help does not specify every booking-page behavior
Client-side portal behavior after cancellation is not fully defined in the help article; confirm access for active clients
Confirm outstanding automations and scheduled messages before relying on them after cancellation
Cancellation does not delete the account; existing information remains accessible, while permanent deletion requires support
Common Cancellation Issues
Can't find the cancel button
Check Company Settings > Membership. If Cancel Plan is absent, check for an Apple/Google Play subscription; use that store to cancel. Contact HoneyBook support if the billing source remains unclear.
Still being charged after canceling
Check the confirmation and subscription source/effective date. App-store subscriptions need store cancellation. Ask support to reconcile any further charge and the legal terms' notice requirement.
Concerned about losing signed contracts
Existing projects/information remain accessible under the cancellation help, but save signed-contract PDFs for your own records. Account deletion is different from cancellation and must be requested through support.
Clients have outstanding invoices or payments
Review outstanding invoices and schedules with support before switching. Do not assume all existing payment links stop or continue; tell clients any confirmed replacement payment instructions and preserve records.
Looking for a Better Alternative to HoneyBook?
If you are leaving HoneyBook, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from HoneyBook →
Frequently Asked Questions About Canceling HoneyBook
Official Resources
- HoneyBook Official Cancellation Page — HoneyBook's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
More About HoneyBook
Looking for a HoneyBook alternative?
Explore SchedulingKit solutions built for your business: