How to Cancel My AI Front Desk
My AI Front Desk documents cancellation through Settings > Subscription or customer service. The dashboard schedules cancellation for the end of the current billing period; an outbound calling subscription appears separately and needs its own review. Before access ends, export call and text records, arrange another way to answer calls, and change any forwarding configured with your phone carrier. Check whether you use your own forwarded number or a number provisioned by Frontdesk before switching service.
Quick Answer
To cancel My AI Front Desk, Before canceling, ensure you have another way to handle incoming calls, voicemail, a different answering service, or manual answering. This prevents missed calls during the transition. Then review every active subscription, and use the documented cancel control. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. The May 2026 terms say subscription and usage fees are generally non-refundable, except where required by law or otherwise expressly provided. The vendor may consider written refund requests at its discretion. Cancellation can be requested at any time, with access continuing through the current billing period; check plan-specific promotional terms and usage charges on your account.
How to Cancel My AI Front Desk
Follow these steps to cancel your My AI Front Desk subscription
Set up an alternative phone solution
Before canceling, ensure you have another way to handle incoming calls, voicemail, a different answering service, or manual answering. This prevents missed calls during the transition.
Review every active subscription
Open the User Dashboard > Settings > Subscription. Note the inbound plan, billing cycle and any separate outbound calling subscription; export needed records before the displayed end date.
Use the documented Cancel control
Select Cancel on the relevant Subscription card and complete the flow. It may offer a pause or retention option; choosing pause is not cancellation. If the control is unavailable, contact customer service under the vendor's terms.
Change call routing
If your own business number forwards to the Frontdesk number, update that forwarding through your carrier or VoIP provider. If customers dial a Frontdesk-provisioned number directly, confirm any transfer or replacement options with Frontdesk before changing published contact details.
Verify scheduled end and test calls
Check the scheduled cancellation date shown in Settings > Subscription. Review the outbound card separately, save the account status, and place test calls to your public business number and replacement line.
My AI Front Desk Refund Policy
The May 2026 terms say subscription and usage fees are generally non-refundable, except where required by law or otherwise expressly provided. The vendor may consider written refund requests at its discretion. Cancellation can be requested at any time, with access continuing through the current billing period; check plan-specific promotional terms and usage charges on your account.
Export Your Data First
Make sure to save your important data before canceling My AI Front Desk
In Inbox > Calls, use Download > Call Logs and select the fields needed; verify the generated file
Export Text Logs separately from the Inbox or Text Logs page, and save any needed voicemail records
Use the available dashboard or API bulk export before termination for recordings, transcripts, summaries and metadata; save your AI configuration separately
What Happens After You Cancel My AI Front Desk
The canceled subscription is scheduled to end at the current billing-period boundary
The published retention policy says customer data is deleted within 30 days of contract termination, with backups removed within 60 days
A separately active outbound subscription or other service must be reviewed on its own card
AI calling and texting tied to the ended subscription need replacement workflows; verify the status of any provisioned number with Frontdesk
Common Cancellation Issues
Calls still routing to AI after cancellation
If you forward your own number, change forwarding with your carrier or VoIP provider and test the line. If callers use a provisioned Frontdesk number directly, ask Frontdesk how to transition that number before the service ends.
Need call records after cancellation
Export call, text and other needed records while access remains active. The published retention policy says customer data is deleted within 30 days of contract termination; arrange bulk export before that point.
Looking for a Better Alternative to My AI Front Desk?
If you are leaving My AI Front Desk, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from My AI Front Desk →
Frequently Asked Questions About Canceling My AI Front Desk
Official Resources
- My AI Front Desk Official Cancellation Page — My AI Front Desk's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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