How to Cancel Square Appointments
Square manages paid service subscriptions in Dashboard under Settings > Account & Settings > Pricing and subscriptions. Find the exact Appointments or bundled Square plan on your account, then use Unsubscribe or Change plan as available. A plan change is separate from canceling customer appointments or deactivating the entire Square account. Square says a downgrade takes effect at the next billing cycle; do not assume every legacy and bundled plan follows the same free-tier transition.
Quick Answer
In Square Dashboard, open Settings > Account & Settings > Pricing and subscriptions. Find the relevant Appointments or bundled plan, select Manage or Unsubscribe, and confirm Unsubscribe; use Change plan if a lower tier is offered. Square says downgrades take effect at the next billing cycle, with paid features available until then. Check the plan shown in your account before assuming a specific free-tier result.
How to Cancel Square Appointments
Follow these steps to cancel your Square Appointments subscription
Sign in with subscription permission
Use the Square account owner or a team member with Account & Settings permission to manage paid services. Check whether your account uses a separate Appointments subscription or a bundled Square plan.
Open Pricing and subscriptions
In Square Dashboard, go to Settings > Account & Settings > Pricing and subscriptions. Square lists active paid services and plan tiers here.
Find the relevant paid plan
Scroll to the subscription you want to change. Click Manage to see tiers if offered, or select Unsubscribe for that service.
Select Unsubscribe or Change plan
For cancellation, confirm Unsubscribe. To keep a lower tier, use Change plan or Manage if shown and review the new feature list before confirming.
Verify the effective date and booking setup
Record the plan and effective billing date shown in Dashboard. Review staff, booking links, payment requirements and notifications against the tier that will remain; export needed records before changing workflows.
Square Appointments Refund Policy
Square's general terms say a canceled subscription remains accessible through the current billing period without a refund or credit for a fee already due or paid, unless a service's own terms say otherwise. Square's subscription guide says downgrades take effect at the beginning of the next billing cycle. Confirm terms for the specific plan in your Dashboard.
Export Your Data First
Make sure to save your important data before canceling Square Appointments
In Square Dashboard, open Appointments (or Payments > Appointments) > Settings > History and click Export to download appointment history as CSV
Open Customers > Customer directory > Directory and use its export control for a customer CSV; verify the fields and filters included in your download
Use Square Dashboard transaction reporting and Export for a separate CSV of payment transactions; appointment history is a different file
Review your service catalog, booking configuration, staff permissions and public links separately; the cited appointment-history CSV is not a full account-configuration backup
What Happens After You Cancel Square Appointments
A downgrade applies at the next billing cycle; paid features and support remain until its effective date
The features that remain depend on your selected Appointments or bundled Square tier; Square Appointments Free supports bookable team members, so a one-user rule is inaccurate
Unsubscribing from one paid service does not itself deactivate the entire Square account; review any bundled plan or dependent add-ons before changing it
Existing appointments and public booking links should be checked in Dashboard after the tier change; Square's general subscription guide does not promise every automation remains active
Common Cancellation Issues
Confusing a paid subscription with the whole Square account
Change the relevant service under Pricing and subscriptions. Deactivating the entire Square account is a separate action and can affect POS, payments and other services.
Using a bundled plan rather than a separate Appointments subscription
Inspect the plan listed under Pricing and subscriptions before choosing Unsubscribe or Change plan. Square's current bundled Free, Plus and Premium plans may include different booking capabilities.
Assuming Square Appointments Free allows only one bookable staff member
Square's current staff setup help lists Appointments Free among plans that support bookable team members. Review the current pricing and account-specific staff limits instead of assuming a one-user cap.
Looking for a Better Alternative to Square Appointments?
If you are leaving Square Appointments, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Square Appointments →
Frequently Asked Questions About Canceling Square Appointments
Official Resources
- Square Appointments Official Cancellation Page — Square Appointments's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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