How to Cancel Square Appointments
Canceling Square's Bookings is done through the Square Dashboard billing settings. Since Square's Appointments is part of the broader Square ecosystem, canceling the sessions subscription doesn't close your entire Square's account. The process takes about 5 minutes and can be done entirely online.
Quick Answer
To cancel Square Appointments, go to squareup.com/dashboard and sign in with your Square account credentials. Make sure you're logged in as the account owner with billing permissions. Then go to account & settings, and find square appointments subscription. The process takes about 10 minutes. Square does not offer prorated refunds for Square Appointments subscriptions.
How to Cancel Square Appointments
Follow these steps to cancel your Square Appointments subscription
Log into Square Dashboard
Go to squareup.com/dashboard and sign in with your Square account credentials. Make sure you're logged in as the account owner with billing permissions.
Go to Account & Settings
Click on "Account & Settings" in the left sidebar or through the settings gear icon. Navigate to the "Subscriptions" or "Business" section.
Find Square Appointments subscription
Locate your Square Appointments plan under your active subscriptions. Click on it to see plan details, billing date, and cancellation options.
Click "Cancel Subscription"
Select "Cancel" or "Downgrade" for your Square Appointments plan. Square will show you what features you'll lose and may offer the free tier as an alternative.
Confirm and verify
Complete the cancellation flow and check your email for confirmation from Square. Your paid features remain active until the end of the billing period. The free Square Appointments tier remains available.
Square Appointments Refund Policy
Square does not offer prorated refunds for Square Appointments subscriptions. Your paid features continue working until the end of the current billing cycle, after which you're downgraded to the free tier.
Export Your Data First
Make sure to save your important data before canceling Square Appointments
Export your customer directory from Square Dashboard > Customers > Export
Download appointment history and reports from the Appointments section
Export transaction/payment data from Square Dashboard > Reports
Save your service catalog and pricing from the Appointments settings
What Happens After You Cancel Square Appointments
Your account downgrades to the free Square Appointments tier (single user only)
Multi-staff calendars, no-show protection, and premium features are disabled
Your Square POS, payments, and other Square products remain unaffected
Existing booked appointments stay on your calendar but automated features stop
Common Cancellation Issues
Confused between canceling Appointments vs. closing Square account
Canceling Square Appointments only removes the scheduling subscription. Your Square account, POS, and payment processing continue working. Only close the full Square account if you want to leave Square entirely.
Still want to use Square POS but not Appointments
You can cancel just the Appointments add-on while keeping Square POS active. Go to Subscriptions and cancel only the Appointments plan.
Free tier limitations are too restrictive
Square Appointments Free only supports one user with basic booking. If you need multi-staff scheduling, consider a dedicated scheduling tool instead of the free tier.
Looking for a Better Alternative to Square Appointments?
If you're leaving Square Appointments because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Square Appointments →
Frequently Asked Questions About Canceling Square Appointments
Official Resources
- Square Appointments Official Cancellation Page — Square Appointments's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
When this isn't for you
This is not for you if you're staying with your current platform. The migration walkthrough only matters when you've already decided to switch. Skip if you're still evaluating options.