How to Cancel Tidio
Canceling Tidio is done through the billing settings in your dashboard. You can downgrade to the generous free plan or fully delete your account. The process takes about 3–5 minutes and can be completed online. Tidio's free plan includes 50 live chat conversations per month, so many users choose to downgrade rather than delete.
Quick Answer
To cancel Tidio, go to tidio.com and sign in with your account owner credentials. Navigate to the main dashboard where you manage your chat widget and settings. Then go to settings > billing, and click 'cancel subscription' or 'downgrade'. The process takes about 8 minutes.Tidio does not typically offer refunds for unused subscription time.
How to Cancel Tidio
Follow these steps to cancel your Tidio subscription
Log into your Tidio dashboard
Go to tidio.com and sign in with your account owner credentials. Navigate to the main dashboard where you manage your chat widget and settings.
Go to Settings > Billing
Click on 'Settings' in the sidebar, then select 'Billing' or 'Subscription' to view your current plan, payment method, and billing cycle.
Click 'Cancel Subscription' or 'Downgrade'
Select the option to cancel your paid plan. Tidio will present what features you'll lose and may offer the free plan as an alternative.
Confirm and remove chat widget
Confirm the cancellation and check your email for a confirmation message. If you're leaving Tidio entirely, remove the chat widget code from your website.
Tidio Refund Policy
Tidio does not typically offer refunds for unused subscription time. Your paid features remain active until the end of the billing cycle, after which you're downgraded to the free plan.
Export Your Data First
Make sure to save your important data before canceling Tidio
Export your conversation history from the Conversations section in the dashboard
Download contact and visitor data from the Contacts section
Save your chatbot flow configurations by screenshotting or documenting each flow
What Happens After You Cancel Tidio
Your account reverts to the free plan with 50 live chat conversations per month
Lyro AI chatbot conversations revert to free-tier limits
Advanced analytics and automation features are disabled
The chat widget continues working with free-plan functionality
Common Cancellation Issues
Lyro AI stopped responding after downgrade
Lyro AI chatbot has limited free-tier usage. After downgrading, you'll have fewer AI conversations available per month. The basic chatbot flows still work.
Chat widget still showing on website
Canceling your Tidio subscription doesn't remove the widget from your website. You need to manually remove the Tidio embed code from your site's HTML.
Lost chatbot automations after downgrade
Some advanced chatbot triggers and flows require paid plans. Document your automations before downgrading so you can recreate them if you upgrade again.
Looking for a Better Alternative to Tidio?
If you're leaving Tidio because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Tidio →
Frequently Asked Questions About Canceling Tidio
Can I use Tidio for free after canceling?
Yes, Tidio has a generous free plan with 50 live chat conversations per month, 100 chatbot triggers, and email integration. You can downgrade to free instead of canceling.
How do I remove Tidio from my website?
Remove the Tidio JavaScript snippet from your website's HTML code. If you installed via a plugin (Shopify, WordPress), deactivate or uninstall the plugin.
Does canceling Tidio delete my chat history?
Downgrading preserves your chat history with free-plan access. Fully deleting your account removes all conversation history permanently.
Can I cancel Tidio from the mobile app?
Subscription management is best handled through the web dashboard at tidio.com. The mobile app may not have full billing management capabilities.
Official Resources
- Tidio Official Cancellation Page — Tidio's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.