How to Cancel Tidio
Tidio documents cancellation in the web dashboard under Settings > Billing > Subscription; some help pages show Settings > Project > Billing. Export records before changing access and check each project's Customer Service, Lyro and Flows packages. Paid access continues through the current billing period. Free includes 50 monthly billable human conversations and Flows for 100 unique visitors per month; Lyro's 50 free conversations are a one-time allowance. Completion time depends on exports and whether a custom subscription needs support.
Quick Answer
Export the contacts and transcripts you need, then open Settings > Billing > Subscription and select Cancel subscription. Confirm each paid package and project; Plus or Premium changes may require your manager or [email protected]. Paid features remain available until the current billing period ends, then the canceled package returns to its Free scope. Hiding or uninstalling the widget is separate from stopping renewal. Project deletion is a separate owner-only action after cancellation and uninstallation.
How to Cancel Tidio
Follow these steps to cancel your Tidio subscription
Sign in and export the required records
Sign in to the correct Tidio project with your own authorized account. Export the needed contacts and individual transcripts while access is active, and document your flows. Ask the project owner or support for help if billing controls are unavailable; do not delete the project as a substitute for cancellation.
Go to Settings > Billing
Open Settings > Billing > Subscription to review the plan and renewal date.
Select Cancel subscription
Use Cancel subscription at the bottom of the Subscription tab and confirm. Review all Customer Service, Lyro and Flows packages and any other projects for remaining renewals. Plus or Premium customers may need their account manager or [email protected].
Confirm and remove chat widget
Confirm cancellation and verify the subscription status and renewal date in Billing. If leaving entirely, hide the widget or remove its website installation; cancellation alone does not uninstall it.
Tidio Refund Policy
Tidio terms do not promise refunds for unused months, years, upgrades or downgrades. Paid access normally continues to the next due date before the Free plan applies. Requests to [email protected] may be reviewed as discretionary exceptions (up to three months); the terms also provide a separate remedy for an uncured material breach. Review your applicable agreement.
Export Your Data First
Make sure to save your important data before canceling Tidio
In Inbox, open a conversation and use the three-dot menu in the visitor details for Transcript preview, Export transcript to .CSV or Send transcript. Verify each needed conversation; this is not a universal bulk archive
In Customers > All contacts, display the properties needed, select contacts, click Export and download the generated CSV; only displayed properties are exported
Save your chatbot flow configurations by screenshotting or documenting each flow
What Happens After You Cancel Tidio
After the current billing period, the canceled subscription returns to Free scope: 50 monthly billable human conversations, including supported chat, ticket, email and social conversations
Lyro has a one-time 50-conversation free allowance, not a fresh monthly allocation after cancellation
Paid advanced analytics and team automations are outside Free scope; Flows still supports 100 unique visitors per month, so not every automation disappears
The chat widget continues working with free-plan functionality
Common Cancellation Issues
Lyro AI stopped responding after downgrade
The free Lyro allowance is 50 conversations once. Downgrading does not renew it monthly; review the separate Lyro subscription and remaining quota. Flows has its own visitor limit.
Chat widget still showing on website
Canceling your Tidio subscription doesn't remove the widget from your website. You can hide it in Settings > Live Chat > Appearance > Visibility and position, disabling display on desktop and mobile, or remove the plugin/embed.
Lost chatbot automations after downgrade
Check the separate Customer Service, Lyro and Flows packages. Free still allows configured Flows within its 100-visitor monthly allowance, while paid team automations and higher quotas require the corresponding subscription. Document your configuration before changing it; do not assume an upgrade will restore every previous setting.
Looking for a Better Alternative to Tidio?
If you are leaving Tidio, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Tidio →
Frequently Asked Questions About Canceling Tidio
Official Resources
- Tidio Official Cancellation Page — Tidio's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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