How to Cancel GlossGenius
Canceling GlossGenius is done through the app's settings. Since GlossGenius is a mobile-first platform, you'll manage your subscription through the app or through your Apple App Store / Google Play Store subscription settings if you subscribed via in-app purchase. The process takes about 5 minutes. Make sure to export your client data before canceling, as access to your account data may be restricted after cancellation.
Quick Answer
To cancel GlossGenius, Launch the GlossGenius app on your phone and make sure you're logged into the account with the active subscription. Only the account owner can manage billing. Then navigate to settings, and check your subscription method. The process takes about 10 minutes.GlossGenius does not typically offer refunds for partial billing periods.
How to Cancel GlossGenius
Follow these steps to cancel your GlossGenius subscription
Open the GlossGenius app
Launch the GlossGenius app on your phone and make sure you're logged into the account with the active subscription. Only the account owner can manage billing.
Navigate to Settings
Tap on your profile or settings icon. Look for 'Subscription,' 'Billing,' or 'Account' options. The exact location may vary depending on app version.
Check your subscription method
Determine if you subscribed directly through GlossGenius or via the Apple App Store / Google Play Store. If you subscribed via the app store, you'll need to cancel through your phone's subscription settings instead.
Cancel your subscription
If subscribed directly: select 'Cancel Subscription' in the billing section. If subscribed via App Store: go to iPhone Settings > Apple ID > Subscriptions > GlossGenius > Cancel. For Google Play: open Play Store > Profile > Payments & subscriptions > Subscriptions > GlossGenius > Cancel.
Confirm and save proof
Complete the cancellation and take a screenshot of the confirmation. Check your email for a cancellation confirmation. Verify that no future charges are pending on your payment method.
GlossGenius Refund Policy
GlossGenius does not typically offer refunds for partial billing periods. Your subscription remains active with full features until the end of your current billing cycle. For App Store or Google Play subscriptions, refund policies are governed by Apple or Google respectively.
Export Your Data First
Make sure to save your important data before canceling GlossGenius
Export your client list with names, emails, and phone numbers from the client management section
Save your service menu details — names, descriptions, durations, and prices
Screenshot your business hours, availability settings, and cancellation policies
Note any email/SMS marketing templates you want to recreate elsewhere
Download or screenshot any financial reports for your records
What Happens After You Cancel GlossGenius
Your account remains active until the end of your current billing period
Online booking pages linked to your GlossGenius account stop accepting new bookings after the period ends
The GlossGenius card reader stops processing payments for your account
Client data and appointment history may become inaccessible after account closure
Your GlossGenius-built website goes offline
Common Cancellation Issues
Subscribed through App Store and can't cancel in the app
If you subscribed via Apple's App Store, you must cancel through iPhone Settings > Apple ID > Subscriptions > GlossGenius. The in-app cancellation won't work for App Store subscriptions.
Card reader stops working after cancellation
GlossGenius's card reader is tied to your subscription. After cancellation, you'll need a different payment processing solution. Consider Stripe's tap-to-pay or a Square reader as alternatives.
Website went offline after canceling
GlossGenius-built websites are part of the subscription. When you cancel, the site goes down. Set up a new website or booking page elsewhere before canceling to avoid downtime.
Still being charged after canceling
Double-check whether you canceled through the correct method (direct billing vs App Store/Play Store). If charges continue after your billing period, contact GlossGenius support or dispute through your payment provider.
Looking for a Better Alternative to GlossGenius?
If you're leaving GlossGenius because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from GlossGenius →
Frequently Asked Questions About Canceling GlossGenius
Can I cancel GlossGenius at any time?
Yes. GlossGenius is a monthly subscription with no long-term contracts. You can cancel anytime, and your account stays active until the end of your current billing period.
What happens to my client data when I cancel GlossGenius?
Export your client list before canceling. After your subscription ends, access to client data, appointment history, and your GlossGenius-built website may be restricted or removed.
Will my GlossGenius card reader still work?
No. The GlossGenius card reader is tied to your active subscription. Once you cancel, the card reader stops processing payments. You'll need an alternative like Stripe's tap-to-pay or a Square reader.
Do I cancel through GlossGenius or the App Store?
It depends on how you subscribed. If you signed up directly through GlossGenius, cancel in the app's billing settings. If you subscribed via the Apple App Store or Google Play Store, cancel through your phone's subscription management settings.
Official Resources
- GlossGenius Official Cancellation Page — GlossGenius's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.