How to Cancel Groove
This guide covers Groove, the Salesforce-connected sales engagement product now offered by Clari/Salesloft. Its current master agreement makes the order form central to subscription length, payment and termination. Ask your account contact for the notice route and deadline that apply to your signed order; the public agreement does not document a universal Admin > Billing cancellation button.
Quick Answer
To cancel Groove, Locate the signed Clari, Salesloft or legacy Groove order and governing agreement. Check the subscription term, renewal language, notice deadline, any multiple-year commitment and the legal customer entity. Then contact your account team, and send written notice under the order. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. The current Salesloft/Clari master agreement says fees are generally non-cancelable and paid fees non-refundable unless the agreement or order expressly says otherwise. Its stated exceptions allow a prorated refund for specified contractual termination grounds, such as certain uncured breaches. Check the agreement attached to your own Groove order before assuming an early cancellation or refund right.
How to Cancel Groove
Follow these steps to cancel your Groove subscription
Find your Groove order form
Locate the signed Clari, Salesloft or legacy Groove order and governing agreement. Check the subscription term, renewal language, notice deadline, any multiple-year commitment and the legal customer entity.
Contact your account team
Ask your Clari/Salesloft account representative or support contact for the order-specific non-renewal procedure and recipient. Do not assume the Groove admin console has a self-service cancellation control.
Send written notice under the order
Have an authorized customer representative send the notice required by your order or agreement, identifying the Groove subscription and requested end date. The current master agreement allows a 30-day written termination notice only when no order forms are in effect; active orders require their own terms or a contractual termination ground.
Confirm access and data timing
Get the effective end date and remaining charges in writing. Under the current standard agreement, access rights cease on termination or expiry, and a customer may request its data for export within 90 days afterward; verify whether your signed agreement differs.
Export and retire integrations
Download needed Groove analytics and Flow People lists, check Salesforce for synced records, preserve templates and Flow definitions, then plan extension and integration removal after the subscription actually ends.
Groove Refund Policy
The current Salesloft/Clari master agreement says fees are generally non-cancelable and paid fees non-refundable unless the agreement or order expressly says otherwise. Its stated exceptions allow a prorated refund for specified contractual termination grounds, such as certain uncured breaches. Check the agreement attached to your own Groove order before assuming an early cancellation or refund right.
Export Your Data First
Make sure to save your important data before canceling Groove
Export authoritative Contacts, Leads, Accounts and Opportunities from Salesforce using your organization's approved process; Groove Flow participants are based on Salesforce records
In each Groove Flow, use the People tab's Download CSV for the required participant view, filters and team scope; this is not a full Flow-definition export
Use Groove Analytics Download CSV for the selected tabs and users; its documented exports cover up to one year, and email/call logs have separate CSV options
Save Groove-only templates, Flow steps, scheduler settings and Salesforce sync configuration with your admin; request a complete Customer Data export from Clari/Salesloft if needed
What Happens After You Cancel Groove
Access rights to Groove services cease at termination or expiry under the current standard agreement, subject to the signed order
New Groove Flow actions, tracking and sync should be expected to stop when the subscription ends; verify connected-app cleanup with Salesforce and your IT team
Salesforce records already logged there remain Salesforce records; review which activity, templates and analytics exist only in Groove
The current agreement allows a customer data export request within 90 days after the subscription ends, then disclaims an obligation to keep that data; check your contract version
Common Cancellation Issues
No self-service cancel option
Use the signed order's notice process and ask the Clari/Salesloft account team to confirm the recipient and deadline. The current standard agreement does not promise a Groove dashboard cancel button.
Salesforce sync issues after cancellation
Have your Salesforce admin identify Groove connected apps, package components and sync jobs, then remove or disable them in a planned sequence after checking retained Salesforce data. Do not uninstall blindly before export.
Team members still see Groove in email
Ask IT to inventory and retire Groove browser extensions or Outlook add-ins and revoke access as appropriate after migration. The product's Salesforce-linked data and user access are separate from the local add-in.
Looking for a Better Alternative to Groove?
If you are leaving Groove, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Frequently Asked Questions About Canceling Groove
Official Resources
- Groove Official Cancellation Page — Groove's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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