How to Cancel Groove
Canceling Groove (the sales engagement platform) is done through your account's billing settings. Groove was acquired by Clari, so cancellation may involve contacting support depending on your plan type. The process typically takes 5–10 minutes for self-serve plans.
Quick Answer
To cancel Groove, go to groove.co and sign in with your admin credentials. Only account administrators can manage billing and subscription settings. Then navigate to admin > billing, and request cancellation. The process takes about 10 minutes.Groove's refund policy varies by plan.
How to Cancel Groove
Follow these steps to cancel your Groove subscription
Log into your Groove account
Go to groove.co and sign in with your admin credentials. Only account administrators can manage billing and subscription settings.
Navigate to Admin > Billing
Click on the Admin section in the sidebar, then select 'Billing' or 'Subscription.' If you don't see billing options, your plan may require contacting support to cancel.
Request cancellation
Click 'Cancel Subscription' if available, or contact Groove support at support@groove.co to request cancellation. Have your account details ready.
Confirm cancellation terms
Review the cancellation terms including when your access ends and whether any data retention period applies. Confirm the cancellation in writing.
Save confirmation
Save the cancellation confirmation email and verify that your payment method is not charged after the cancellation effective date.
Groove Refund Policy
Groove's refund policy varies by plan. Monthly plans typically run until the end of the billing period with no refund. Annual plans may have specific terms — contact support for details.
Export Your Data First
Make sure to save your important data before canceling Groove
Export contact lists and lead data from the Groove dashboard
Download email sequence templates and flow configurations
Export activity logs and analytics reports
Save any Salesforce sync configurations for reference when setting up a new tool
What Happens After You Cancel Groove
Sales engagement features including sequences and analytics are deactivated
CRM sync and Salesforce integration stops working
Team activity logs and pipeline data become inaccessible
Email tracking and scheduling features are disabled
Common Cancellation Issues
No self-service cancel option
Some Groove plans require contacting support to cancel. Email support@groove.co with your account details and cancellation request. Keep the email as written proof.
Salesforce sync issues after canceling
Disconnect Groove from Salesforce in your Salesforce admin settings. Remove any Groove managed packages or connected apps to prevent sync errors.
Team members still seeing Groove in email
Uninstall the Groove browser extension and email client plugins for all team members. The admin may need to revoke access centrally.
Looking for a Better Alternative to Groove?
If you're leaving Groove because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Frequently Asked Questions About Canceling Groove
How do I cancel Groove?
Depending on your plan, you can cancel from Admin > Billing settings or by contacting Groove support at support@groove.co. Enterprise plans typically require contacting your account manager.
Will canceling Groove affect my Salesforce data?
No, canceling Groove does not delete Salesforce data. However, any data synced only to Groove (not pushed to Salesforce) may be lost. Disconnect the integration cleanly.
Can I export my email sequences?
Yes, export your email sequences and templates before canceling. Groove may offer export options in the admin panel, or you can copy them manually.
What happened with the Clari acquisition?
Groove was acquired by Clari. Your account management and cancellation process may have changed. Check with Groove/Clari support for the latest cancellation procedure.
Official Resources
- Groove Official Cancellation Page — Groove's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.