How to Cancel vcita
vcita documents a Close Account path under Settings > My Account, with support available if you need help. The subscription remains active through the billing cycle without a prorated refund. Closing the account is separate from permanently deleting its data; vcita says it retains account data for a later return. Export needed records before access ends.
Quick Answer
In vcita, open Settings > My Account, select Close Account below Change Plan, then select Permanently close my account. This closes the subscription; vcita says the account expires at the end of the billing cycle and its data is retained for possible reactivation. Request permanent data deletion separately from support. Export needed records before access ends; unused subscription time is not prorated.
How to Cancel vcita
Follow these steps to cancel your vcita subscription
Sign in and review your billing cycle
Sign in to the vcita account that owns the subscription. Confirm the current billing period and save any needed records before closing; the help center does not establish a universal completion time.
Open Settings > My Account
In the vcita platform, select Settings and then My Account. Account and billing controls are located here.
Select Close Account
Choose the Close Account link below the Change Plan button. This is vcita's documented cancellation path, distinct from a data-deletion request.
Select Permanently close my account
Complete the on-screen closure action. Despite the button wording, vcita says closing retains account data for reactivation; permanent deletion requires a separate support request.
Check access and remove website widgets
Record the effective billing date and arrange an alternative booking or contact channel. vcita says external website widgets are not removed automatically; remove or replace them yourself when appropriate.
vcita Refund Policy
vcita does not issue prorated refunds for unused subscription time. Its policy says the subscription remains active through the billing cycle and the account then expires. An annual-to-monthly plan correction is a separate support request within 72 hours of the initial annual charge, subject to approval; it is not a general cancellation refund.
Export Your Data First
Make sure to save your important data before canceling vcita
In Clients, select the export icon, choose columns and rows, and download CSV or Excel; vcita limits each export to 2,000 clients, so filter larger lists into batches
Save needed subscription invoices from Settings > My Account > View Invoices; client payment and transaction reports have separate routes under Sales
Review Calendar > Appointment List and Event List for records you need; ask vcita support for an appointment-history export rather than assuming a one-click complete export
Download needed files from Documents and client records individually; vcita's document help does not describe a complete bulk document export
What Happens After You Cancel vcita
The subscription remains active through the billing cycle; vcita says the account expires when that period ends
Closing the account does not itself delete saved account data; vcita says you can return by logging in and upgrading to a paid plan
Full account features are unavailable after expiry until reactivation; confirm the behavior of any public booking and payment links before relying on them
Widgets or code placed on your own website are not removed automatically; update those separately
Common Cancellation Issues
Confusing Close Account with permanent deletion
The closure button says Permanently close my account, but vcita says closure retains data for reactivation. Contact support separately if your intent is irreversible data deletion.
Outstanding client invoices
Save invoice and transaction records before access expires. Confirm open payment links with vcita and provide clients with an alternative payment path; the cancellation help does not guarantee how every pending invoice behaves.
Website widgets remain embedded
vcita says closing or deleting an account does not automatically remove code snippets from your own website. Remove or replace the widget and test your public pages.
Looking for a Better Alternative to vcita?
If you are leaving vcita, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from vcita →
Frequently Asked Questions About Canceling vcita
Official Resources
- vcita Official Cancellation Page — vcita's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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