How to Cancel Appointy
Appointy says subscriptions can be canceled at any time without a cancellation fee; the current month is still billed. Free supports one staff member, five services and 100 appointments/month. The public pricing FAQ documents an automatic Free move after a trial, but does not establish that every paid cancellation becomes a Free account. Confirm your paid-account outcome and effective date in My Membership or with [email protected] before making the change.
Quick Answer
Review billing in My Membership and ask Appointy to confirm whether you are ending paid renewal, moving to Free, or terminating the account. Export customers and any needed Growth-or-higher reports first. Appointy says cancellation has no fee but bills the current month; paid fees are nonrefundable. Full termination can end access immediately, so get the effective date in writing.
How to Cancel Appointy
Follow these steps to cancel your Appointy subscription
Log into your Appointy dashboard
Go to appointy.com and sign in with your account owner credentials. Use an account authorized to manage the subscription.
Review membership and billing
Review My Membership and the subscription information in your account. The exact current cancellation button sequence is not documented publicly; contact Appointy support if billing controls are unavailable.
Export customer and appointment records
Before canceling, export the customer list and any reports you need. Report CSV export is documented for Growth and higher; ask Appointy how to obtain other Business Data when your account does not offer the needed export.
Request cancellation or a Free downgrade
Use the available account control or contact [email protected]. Specify whether you want to stop paid renewal, retain Free access if available, or terminate the account, and confirm the effective date before proceeding.
Save the cancellation result
Save the on-screen or support confirmation if provided and verify no future charges are scheduled. Do not rely on an automatic paid-to-Free downgrade without account-specific confirmation.
Appointy Refund Policy
Appointy terms make paid fees nonrefundable. The pricing FAQ says cancellation stops subsequent billing after the current month, but does not establish a universal paid-access-through-term guarantee. Full termination ends access immediately under the terms; confirm the effective date for a downgrade or annual contract.
Export Your Data First
Make sure to save your important data before canceling Appointy
In Customers, use Export customers beside search, choose the customer filter and export the list before canceling
Before downgrading, use Reports > selected report > export icon to download CSV or email the report; report export requires Growth or above
Save your service configurations and resource settings manually
What Happens After You Cancel Appointy
If Appointy confirms a Free downgrade, its public limits are one staff member, five services and 100 appointments/month; full termination does not guarantee a Free account
Google two-way sync requires Growth or above; check any purchased SMS credits and eligibility before changing plans
Custom branding and advanced features may become inaccessible after a confirmed move to Free; check the remaining plan before changing shared pages
A retained Free account can keep basic booking within its plan limits; full termination ends service access under Appointy's terms
Common Cancellation Issues
Lost Google Calendar sync after downgrade
Two-way Google Calendar sync is a paid feature. The iCal feed is also listed on paid plans, so do not assume it provides a Free workaround; choose a plan or tool supporting the required integration.
Exceeded free plan limits
The free plan allows 100 appointments per month, one staff member and five services. If you exceed these limits, you'll need to upgrade or switch to a different scheduling tool.
Looking for a Better Alternative to Appointy?
If you are leaving Appointy, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Appointy →
Frequently Asked Questions About Canceling Appointy
Official Resources
- Appointy Official Cancellation Page — Appointy's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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