How to Cancel Fresha
Fresha's core scheduling software is free, so "canceling" Fresha usually means deactivating your marketplace listing, stopping paid add-ons (payment processing, marketing boosts), or fully deleting your account. The process varies depending on which Fresha services you use. Full account deletion requires contacting support.
Quick Answer
To cancel Fresha, go to partners.fresha.com and sign in with your account owner credentials. Review which paid services you're currently using — payment processing, marketplace boost, or other add-ons. Then disable paid features, and deactivate your marketplace listing. The process takes about 10 minutes.Fresha's scheduling software is free, so there's no subscription to refund.
How to Cancel Fresha
Follow these steps to cancel your Fresha subscription
Log into your Fresha business account
Go to partners.fresha.com and sign in with your account owner credentials. Review which paid services you're currently using — payment processing, marketplace boost, or other add-ons.
Disable paid features
Navigate to Settings and individually disable any paid add-ons: Fresha Payments, Blast Marketing campaigns, or Marketplace Boost. Each has its own toggle or cancellation option.
Deactivate your marketplace listing
If you want to stop appearing on the Fresha marketplace, go to your business profile settings and set your listing to inactive or hidden. This prevents new client bookings through Fresha.
Contact support for full account deletion
To permanently delete your account and data, email Fresha support at support@fresha.com or use the in-app help chat. Request full account deletion and data removal.
Confirm account closure
Wait for Fresha support to confirm the deletion. This may take 3–7 business days. Check your email for confirmation and verify no more transaction fees are being deducted.
Fresha Refund Policy
Fresha's scheduling software is free, so there's no subscription to refund. However, payment processing fees and marketplace boost charges are non-refundable once incurred. No-show protection fees collected from clients are subject to Fresha's terms.
Export Your Data First
Make sure to save your important data before canceling Fresha
Export your client list from the Clients section in the Fresha partner dashboard
Download appointment history and financial reports from the Reports section
Save product inventory and service menu details manually
Request a GDPR-compliant data export from support@fresha.com for all account data
What Happens After You Cancel Fresha
Your Fresha marketplace listing is removed and clients can't book through the Fresha app
Transaction-based fees (payment processing) stop once you disable Fresha Payments
Client data and appointment history are deleted per Fresha's data retention policy
Any client gift cards or vouchers sold through Fresha may still need to be honored
Common Cancellation Issues
Confused about what to cancel (free vs paid features)
Fresha's core software is free — you're likely paying for Fresha Payments (per-transaction fees) or Marketplace Boost. Disable these individually in Settings to stop charges.
Still seeing transaction fees after disabling payments
Fresha Payments fees are charged per transaction. Disable the feature and switch to your own payment processor. Outstanding fees for past transactions will still be deducted.
Can't fully delete account online
Full account deletion requires contacting Fresha support. Send an email to support@fresha.com requesting account closure under GDPR data deletion rights.
Looking for a Better Alternative to Fresha?
If you're leaving Fresha because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Fresha →
Frequently Asked Questions About Canceling Fresha
Is Fresha really free to cancel?
Fresha's core scheduling software is free, but they charge per-transaction fees for payment processing and for optional marketplace boost features. Cancel these paid features to stop all charges.
How do I stop Fresha payment processing fees?
Go to Settings > Payments and disable Fresha Payments. Switch to your own card reader or payment processor. Fees for already-processed transactions will still apply.
Can I delete my Fresha account completely?
Yes, but you need to contact Fresha support. Email support@fresha.com requesting full account deletion. Under GDPR, they're required to delete your data upon request.
What happens to clients who booked through Fresha?
Existing appointments remain on your calendar until you deactivate. After cancellation, clients can no longer book through the Fresha marketplace. Send them your new booking link before canceling.
Official Resources
- Fresha Official Cancellation Page — Fresha's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.