How to Cancel Fresha
Treat paid-service termination, marketplace unlisting, workspace deletion and personal-account deletion as separate actions. Fresha's Partner Terms require at least 30 days' written notice for ordinary agreement termination and cancellation of fee-bearing services, with applicable fees due during the notice period. The owner can request workspace deletion in Personal settings after completing the documented preparations; disabling an add-on or unlisting a profile does not establish that subscription billing has ended.
Quick Answer
To cancel Fresha, Sign in at partners.fresha.com as the workspace owner. Inventory the core subscription, paid add-ons, payment services and any terminals. Export clients, appointments and the sales log before losing access. Then give written termination notice, and unlist and settle upcoming commitments. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. Do not assume a prorated subscription refund or that unlisting ends billing. The Partner Terms require applicable service fees during the cancellation notice period and preserve accrued obligations after termination. Refund eligibility depends on the service and governing terms; ask Fresha to confirm your final statement. Client deposits, gift cards and memberships must be refunded as required by the workspace-deletion instructions; these are separate from a refund of your Fresha subscription.
How to Cancel Fresha
Follow these steps to cancel your Fresha subscription
Review billing and export records as the owner
Sign in at partners.fresha.com as the workspace owner. Inventory the core subscription, paid add-ons, payment services and any terminals. Export clients, appointments and the sales log before losing access.
Give written termination notice
The Partner Terms require at least 30 days' written notice for ordinary agreement termination and cancellation of fee-bearing services. Contact [email protected] with the workspace and services concerned; request written confirmation of the effective date, notice-period fees, final balance and any account-specific terms. Follow each add-on's own cancellation process separately.
Unlist and settle upcoming commitments
Open Online booking > Marketplace profile > Actions (three dots) > Unlist profile and confirm Unlist. This disables online bookings and booking links. Before workspace deletion, Fresha requires canceling upcoming appointments, refunding future deposits and active gift cards or memberships, and settling a negative business-wallet balance.
Delete the workspace if permanently leaving
Open Profile > Personal settings > Workspaces > Manage beside the workspace > Workspace notifications > Delete workspace. Choose a reason, confirm the permanent-access warnings, enter the SMS verification code and confirm Delete workspace. Deletion cannot be reversed; complete exports and confirm billing arrangements first.
Confirm deletion and final billing separately
Check the workspace deletion timestamp and save confirmation plus the final billing correspondence. To delete your personal account after deleting or leaving its associated workspace, use Personal settings > Login & security > Delete account and complete the confirmation and SMS verification. Do not assume account deletion cancels notice-period or previously accrued charges.
Fresha Refund Policy
Do not assume a prorated subscription refund or that unlisting ends billing. The Partner Terms require applicable service fees during the cancellation notice period and preserve accrued obligations after termination. Refund eligibility depends on the service and governing terms; ask Fresha to confirm your final statement. Client deposits, gift cards and memberships must be refunded as required by the workspace-deletion instructions; these are separate from a refund of your Fresha subscription.
Export Your Data First
Make sure to save your important data before canceling Fresha
Open Clients > Clients list > Options and export Excel or CSV. The Can download clients permission controls access; stored client card details cannot be exported or transferred
Export appointments separately from the Appointments list using filters and Export. For the sales log and financial reports, open Reports, select each report, Customize if needed, then Options > PDF, CSV or XLSX; reporting permissions are required
Save product inventory and service menu details manually
Ask Fresha support about additional data not covered by client and report exports before deletion. These downloads are not a guaranteed full-account backup; privacy requests depend on your role and applicable rules
What Happens After You Cancel Fresha
Unlisting disables online bookings and booking links; workspace deletion is a separate permanent action
Applicable notice-period fees and accrued payment obligations can remain; verify the final statement rather than expecting all charges to stop immediately
A deleted workspace cannot be restored. Export first; the deletion guide does not promise immediate erasure of every record retained for other purposes
Before workspace deletion, cancel upcoming appointments, refund future deposits and active gift cards or memberships, and settle any negative business-wallet balance
Common Cancellation Issues
Confused about what to cancel (free vs paid features)
Fresha charges a core subscription as well as optional fees. Review subscription billing separately from Payments and marketing add-ons; disabling an add-on does not cancel the subscription.
Still seeing transaction fees after disabling payments
Review accrued transaction fees, refunds, the wallet balance and notice-period obligations with Fresha. If ending terminal use, the terms say to write to [email protected] and return ordered terminals according to Fresha's instructions. Do not assume a generic Payments toggle closes every paid service.
Can't fully delete account online
Workspace owners have a documented Delete workspace control under Personal settings > Workspaces > Manage. Complete the required appointment, refund, export and wallet preparations first. Team members leave the workspace instead; personal-account deletion is a separate Login & security action. Contact support if permissions or verification block the process.
Looking for a Better Alternative to Fresha?
If you are leaving Fresha, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Fresha →
Frequently Asked Questions About Canceling Fresha
Official Resources
- Fresha Official Cancellation Page — Fresha's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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