How to Cancel Setmore
Setmore lets Pro subscribers downgrade to Free. Billing cancellation and permanent data deletion are separate requests: the documented deletion process requires the account owner to email the privacy team. Check whether your subscription was purchased on the web or through an app store before proceeding.
Quick Answer
To cancel Setmore, Sign in to the web app at go.setmore.com using the account that manages your subscription. Identify whether payment is through Setmore, Apple or Google before changing billing. Then open settings > billing, and request the plan downgrade. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. New web Pro subscribers must downgrade and request their refund within the first 30 days. The Pro guide separately allows annual-plan refund requests in the same month as upgrade or latest renewal; outside that window, annual access lasts through the paid term without a partial refund. Monthly access lasts through the current cycle after downgrade. Ask support to confirm eligibility and timing; app-store purchases follow the store process.
How to Cancel Setmore
Follow these steps to cancel your Setmore subscription
Log into your Setmore account
Sign in to the web app at go.setmore.com using the account that manages your subscription. Identify whether payment is through Setmore, Apple or Google before changing billing.
Open Settings > Billing
Open Settings > Billing, the route documented by Setmore for its web plan management. Store-billed subscriptions must be managed through Apple or Google.
Request the plan downgrade
Request a downgrade to Free using the available billing controls. If you cannot find the control, contact Setmore support at [email protected] or in-app chat; its public Pro guide confirms downgrade eligibility but does not document a specific cancellation button label.
Confirm your cancellation
Confirm the downgrade effective date and renewal status. For permanent customer, staff or account-data deletion, the account owner should separately send a written request to [email protected] after exporting required records.
Save your confirmation
Keep any support correspondence and billing confirmation. Verify that renewal has stopped; request written confirmation from support if the effective date or next charge is unclear.
Setmore Refund Policy
New web Pro subscribers must downgrade and request their refund within the first 30 days. The Pro guide separately allows annual-plan refund requests in the same month as upgrade or latest renewal; outside that window, annual access lasts through the paid term without a partial refund. Monthly access lasts through the current cycle after downgrade. Ask support to confirm eligibility and timing; app-store purchases follow the store process.
Export Your Data First
Make sure to save your important data before canceling Setmore
In the web app, open Customers > Options under the blue + button > Export Customers, approve, then download the CSV from the account owner email
On the web, open Settings > Booking Page > Reports, select date/service/staff filters, Generate, then Export as .XLS; Setmore recommends date ranges no longer than three months
Save service types, durations and prices; the account owner can request staff or service-data exports by emailing [email protected]
Screenshot or note any custom settings, integrations, or booking page configurations
What Happens After You Cancel Setmore
Your account downgrades to the free plan with up to 4 staff profiles and basic features
Premium features like 2-way calendar sync, SMS reminders are disabled; payment collection remains available on Free
Your booking page remains active with free-tier functionality
Downgrading is separate from deleting account data; export important records before changing plans and check your account after the change
Common Cancellation Issues
Unsure whether to downgrade or delete
Free supports up to four staff profiles, including profiles without login access. Downgrading changes the subscription; permanent data deletion is a separate written request from the account owner to [email protected]. Export needed records first.
Lost premium integrations after downgrade
Two-way calendar sync and video appointments require Pro; payment collection remains available on Free. After downgrading, set up alternative solutions for these features.
Annual plan, want to cancel early
The Pro guide permits annual refund requests within the same month as upgrade or latest renewal; outside that window, cancellation takes effect at the paid term end without a partial refund. Contact [email protected] to confirm how this and the new-subscriber 30-day guarantee apply to your account.
Looking for a Better Alternative to Setmore?
If you are leaving Setmore, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Setmore →
Frequently Asked Questions About Canceling Setmore
Official Resources
- Setmore Official Cancellation Page — Setmore's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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