How to Cancel Setmore
Canceling Setmore is straightforward — you can downgrade to their free plan or fully delete your account from the account settings page. The process takes about 3–5 minutes and can be completed online without contacting support. Setmore offers a generous free tier, so you may want to downgrade instead of fully canceling.
Quick Answer
To cancel Setmore, go to my.setmore.com and sign in with your account owner email and password. Only the account admin can manage billing and subscription settings. Then go to settings > subscription, and click "downgrade" or "cancel". The process takes about 10 minutes.Setmore does not offer refunds for partial billing periods on monthly or annual plans.
How to Cancel Setmore
Follow these steps to cancel your Setmore subscription
Log into your Setmore account
Go to my.setmore.com and sign in with your account owner email and password. Only the account admin can manage billing and subscription settings.
Go to Settings > Subscription
Click on "Settings" in the left sidebar, then select "Subscription" or "Billing." Your current plan and billing details will be displayed.
Click "Downgrade" or "Cancel"
Choose to downgrade to the free plan or cancel entirely. Setmore will show you the features you'll lose and may suggest the free plan as an alternative.
Confirm your cancellation
Complete any cancellation survey, review the terms, and confirm. If you want to fully delete your account (not just downgrade), look for the "Delete Account" option in Account Settings.
Save your confirmation
Check your email for a cancellation or downgrade confirmation from Setmore. Verify in your billing settings that no future charges are scheduled.
Setmore Refund Policy
Setmore does not offer refunds for partial billing periods on monthly or annual plans. Your paid features remain active until the end of the current billing cycle before downgrading to the free plan.
Export Your Data First
Make sure to save your important data before canceling Setmore
Export your customer list from the Customers section using the export/download option
Download appointment history from the Calendar or Reports section
Save your service types, durations, and pricing manually
Screenshot or note any custom settings, integrations, or booking page configurations
What Happens After You Cancel Setmore
Your account downgrades to the free plan with up to 4 staff profiles and basic features
Premium features like 2-way calendar sync, SMS reminders, and payment integrations are disabled
Your booking page remains active with free-tier functionality
Existing appointments and client data are preserved on the free plan
Common Cancellation Issues
Unsure whether to downgrade or delete
Setmore's free plan includes up to 4 staff logins and basic scheduling. If you might return, downgrade instead of deleting — your data is preserved. Delete only if you want all data permanently removed.
Lost premium integrations after downgrade
Two-way calendar sync, Zoom integration, and payment processing require a paid plan. After downgrading, set up alternative solutions for these features.
Annual plan — want to cancel early
Annual subscriptions aren't refundable, but you can cancel auto-renewal to prevent the next charge. Contact support@setmore.com to discuss early cancellation options.
Looking for a Better Alternative to Setmore?
If you're leaving Setmore because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Setmore →
Frequently Asked Questions About Canceling Setmore
Does Setmore have a free plan I can downgrade to?
Yes, Setmore offers a free plan that includes up to 4 staff profiles, a booking page, and basic scheduling features. You can downgrade instead of fully canceling.
Can I cancel Setmore from the mobile app?
Subscription management is best done through the web dashboard at my.setmore.com. The mobile app may not have full billing management features.
Will I lose my booking page URL after canceling?
If you downgrade to the free plan, your booking page URL stays active. If you delete your account entirely, the URL becomes available for others.
How do I delete my Setmore account permanently?
To fully delete (not just downgrade), go to Settings > Account and look for the "Delete Account" option. This permanently removes all your data and cannot be undone.
Official Resources
- Setmore Official Cancellation Page — Setmore's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.