How to Cancel SimplePractice
Canceling SimplePractice can be done through your account settings online. The process takes about 5 minutes. SimplePractice does not require you to call support to cancel — you can handle it entirely from the billing page. Your data remains accessible until the end of your billing period, but clinical notes and documentation should be exported before canceling.
Quick Answer
To cancel SimplePractice, go to simplepractice.com and sign in with your email and password. Make sure you're logged into the account that owns the subscription. Then navigate to settings, and click 'cancel subscription'. The process takes about 10 minutes.SimplePractice does not offer refunds for partial billing periods.
How to Cancel SimplePractice
Follow these steps to cancel your SimplePractice subscription
Log into your SimplePractice account
Go to simplepractice.com and sign in with your email and password. Make sure you're logged into the account that owns the subscription.
Navigate to Settings
Click the gear icon or navigate to Settings from the main menu. Then select 'Billing' or 'My Account' to access your subscription details.
Click 'Cancel Subscription'
In the billing section, click 'Cancel Subscription' or 'Cancel Plan.' SimplePractice will show what features you'll lose and may offer a retention discount or plan downgrade.
Complete the cancellation survey
SimplePractice may ask why you're leaving. Complete the optional survey and confirm your cancellation. Review the final billing date carefully.
Save your cancellation confirmation
Check your email for a cancellation confirmation from SimplePractice. Screenshot the confirmation page and save the email as proof of cancellation.
SimplePractice Refund Policy
SimplePractice does not offer refunds for partial billing periods. Your paid features remain active until the end of your current billing cycle. After that, your account is deactivated and you lose access to all features including clinical documentation.
Export Your Data First
Make sure to save your important data before canceling SimplePractice
Export your client list: go to Clients and export contact information as CSV
Download clinical documentation: export or print SOAP notes, treatment plans, and progress notes for each client
Save intake forms: screenshot or copy your custom intake form templates
Export billing records: download invoices, superbills, and payment history from the Billing section
Save insurance claim records: export or screenshot pending and processed claims for your records
What Happens After You Cancel SimplePractice
Your account is deactivated at the end of the billing period — there is no free plan to downgrade to
Your online booking page stops accepting new appointments
Clinical notes, treatment plans, and documentation become inaccessible
Client portal access is disabled for your clients
Telehealth sessions can no longer be conducted through SimplePractice
Insurance claims in progress may still be processed, but you can't file new ones
Common Cancellation Issues
Can't find the cancel button
The cancel option is under Settings > Billing (or My Account > Subscription). Look for 'Cancel Subscription' or 'Cancel Plan' at the bottom of the billing page.
Worried about losing clinical notes
Export all clinical documentation before canceling. Once your account is deactivated, SOAP notes, treatment plans, and client records are no longer accessible. Download or print everything you need first.
Need to keep records for compliance
Most licensing boards require therapists to retain client records for 7+ years. Export and securely store all clinical documentation before canceling. Consider keeping a SimplePractice subscription active on the Starter plan ($29/mo) if the data volume is large.
Clients still have upcoming appointments
Complete or reschedule all upcoming appointments before your cancellation takes effect. Notify clients of your new booking method and share your updated booking link.
Looking for a Better Alternative to SimplePractice?
If you're leaving SimplePractice because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from SimplePractice →
Frequently Asked Questions About Canceling SimplePractice
Can I cancel SimplePractice online?
Yes. You can cancel directly from Settings > Billing in your SimplePractice account. No phone call to support is required.
Will I lose my clinical notes when I cancel SimplePractice?
Yes. After your billing period ends, you lose access to all clinical documentation including SOAP notes, treatment plans, and progress notes. Export everything before canceling.
Does SimplePractice offer a free plan after canceling?
No. Unlike some competitors, SimplePractice does not have a free tier. When you cancel, your account is fully deactivated after the billing period ends.
Can I get a refund if I cancel SimplePractice mid-month?
SimplePractice does not offer prorated refunds. You retain access to all features until the end of your current billing cycle, then your account is deactivated.
Official Resources
- SimplePractice Official Cancellation Page — SimplePractice's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.