How to Cancel SimplePractice
SimplePractice directs the Account Owner to Settings > Practice > Plan info > Cancel account. Completing that flow cancels the account immediately and ends access, even if the billing period has time left; SimplePractice says it cannot cancel the account for you. Export and verify clinical records, appointment reports, receipts and payment information before the final confirmation. A cancellation-flow client export alone does not include every report or transaction record.
Quick Answer
To cancel SimplePractice, As Account Owner or a practice manager with export permission, use Settings > Practice > Data export to create a Complete client export. Download it before the link and password expire after one week. Export appointments, reports, receipts and payment records separately. Then open plan info, and select cancel account. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. SimplePractice says completing cancellation ends account access immediately and does not provide a prorated refund for unused time in the current billing cycle. Its cancellation flow permanently deletes the account and associated data; export first.
How to Cancel SimplePractice
Follow these steps to cancel your SimplePractice subscription
Prepare records before canceling
As Account Owner or a practice manager with export permission, use Settings > Practice > Data export to create a Complete client export. Download it before the link and password expire after one week. Export appointments, reports, receipts and payment records separately.
Open Plan info
Sign in as the account owner and go to Settings > Practice > Plan info. SimplePractice says the account holder must cancel directly; support cannot perform cancellation for you.
Select Cancel account
Click Cancel account, choose cancellation reasons, add optional comments and click Next. The flow also offers Export Your Data; review and securely save the generated file before continuing.
Review the immediate-access warning
Confirm all necessary exports open correctly and that upcoming appointments and clients have a replacement workflow. SimplePractice says the account becomes inaccessible as soon as you complete cancellation, with no prorated refund for unused cycle time.
Complete the final deletion confirmation
Read the acknowledgments, type Delete My Account and Data exactly as shown and click Delete My Account. Save any confirmation you receive; do not continue until the records and separate reports you need are secured.
SimplePractice Refund Policy
SimplePractice says completing cancellation ends account access immediately and does not provide a prorated refund for unused time in the current billing cycle. Its cancellation flow permanently deletes the account and associated data; export first.
Export Your Data First
Make sure to save your important data before canceling SimplePractice
Go to Settings > Practice > Data export and select Complete for the needed clients. This includes clinical notes, diagnoses, treatment plans, intake documents, secure messages, client contact information and client billing documents.
Keep the export password and download the file promptly; SimplePractice says access to an export and its password expires after one week. Open and verify the protected ZIP before cancellation.
Export an Appointment status report separately; client data exports do not include appointment history.
Export needed Analytics reports, subscription receipts and payment information separately; the cancellation-flow export does not include them.
For a CSV or Excel contact list, export the Client details report. The Contacts data-export type produces vCard files, not CSV or Excel.
What Happens After You Cancel SimplePractice
Account access ends immediately when the final cancellation step is completed, not at the end of the paid period
The final confirmation permanently deletes the account and associated data; SimplePractice says the data cannot be recovered
Your practice cannot rely on SimplePractice booking, portal or telehealth after the account is canceled; arrange replacements first
No prorated refund is given for unused time in the current billing cycle
Check insurance claims, payment records and upcoming appointments before canceling because the client export alone does not contain all operational reports
Keep a secure copy of the final export and its password under your practice's record-retention obligations
Common Cancellation Issues
Can't find the cancel control
As Account Owner, open Settings > Practice > Plan info and select Cancel account. SimplePractice says support cannot cancel on your behalf.
Need continued access to clinical records
Do not complete cancellation until records are securely exported and checked. If you are on Essential or Plus and need access during a leave, SimplePractice's guide suggests considering Starter, currently starting at $49/month; confirm current terms for your account.
Need to meet record-retention duties
Export and securely retain records under the laws and professional rules that apply to your practice; there is no universal seven-year rule for every clinician and jurisdiction. Verify restricted-client and group-practice exports before sharing data.
Clients still have upcoming appointments
Export the Appointment status report and move or complete upcoming appointments before the final cancellation step, which removes account access immediately.
Looking for a Better Alternative to SimplePractice?
If you are leaving SimplePractice, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from SimplePractice →
Frequently Asked Questions About Canceling SimplePractice
Official Resources
- SimplePractice Official Cancellation Page — SimplePractice's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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